IT Support Technician

TEKsystems•Happy Valley, OR

2d•Onsite

About The Position

A Pharmaceutical company in NE Portland is seeking an IT Support Analyst to join their team. This role is for a helpdesk candidate with 2-3+ years of experience in IT/Warehouse Equipment Support/Troubleshooting. The client is currently migrating from Windows 10 to 11 and from Active Directory to JumpCloud, offering a dynamic environment for the successful candidate.

Requirements

2-3+ years of Tier 1 helpdesk and desktop support experience
Experience with ticketing systems (e.g., ServiceNow)
Strong Active Directory experience
Proficiency in ADs/G-Suite/MS Office/Slack/Zoom/VPN/Asset management/VoIP
Computer configuration and deploy experience
Strong technical aptitude and a quick learner with the ability to understand workflow capability and constraints
Excellent communication skills, both oral and written

Nice To Haves

Experience with JumpCloud

Responsibilities

Creating accounts and decommissioning accounts using Active Directory and Google.
Responding to, resolving, or escalating IT related issues raised via ticket system, chat, phone or walk up related to desktop, laptop, printer, VPN, telecom, and proprietary applications.
Escalating issues and coordinating referrals to appropriate personnel as necessary and notifying stakeholders of status updates and ticket closure.
Installing or reconfiguring appropriate desktop hardware and peripherals, software, operating systems, network components, and telecommunications equipment.
Accurately processing employee onboarding/offboarding and account changes via Active Directory and G-Suite.
Participating in ordering, receiving, configuring, and deploying new desktop and laptop computers to end users.
Processing decommissioning of hardware after offboarding.
Assisting in researching accessories and supplies.
Managing and tracking company assets using multiple tools.