IT Support Technician

Kambi•Philadelphia, PA

5d•Onsite

About The Position

Kambi Group plc is a leading B2B provider of premium sports betting services to licensed gaming operators. Our services provide an end-to-end solution for operators wanting to launch a standalone Sportsbook or bolster their existing offering with an innovative sports betting product. From front-end user interface to customer intelligence, risk management and odds compiling, all built on our in-house developed software, we strive to deliver the ultimate service and solution to our partners. Our vision is to create the world’s leading sports betting experiences, together with our partners. Kambi’s Engineering Operations consists of more than 60 people working to ensure Kambi’s business can deliver twenty-four seven, all year round. The Client Infrastructure Operations team operates within Engineering Operations. We are a dedicated group of 12 IT professionals, and we are currently searching for a passionate and professional individual to join the team. The Client Infrastructure Operations team is an integral part of Kambi’s Engineering Department, the team is responsible for all client operations at Kambi which includes a hybrid Office 365 environment, a variety of Microsoft on-premise servers and client computers. We work in a mixed environment with Windows, MAC and Linux computers. The team currently consists of 12 members split between the Stockholm, Manila, Malta, Bucharest, Philadelphia and London offices. Our goal is to provide first class support and systems to our end users to ensure that user experience is as intuitive, secure, smooth and as user friendly as possible. We ensure that new functionality is rolled out and implemented with speed and precision and provide user training sessions and documentation. You will be based in Philadelphia and work as part of the Engineering Operations department. Primarily your daily work will be to support local users and ensure our systems are fully functioning. Remotely collaborating with the team on issues, providing support to other offices and remote users will also be part of your daily work tasks. For candidates with the right experience and skills, opportunities exist to manage infrastructure projects. As part of the Client Infrastructure Operations team, you will be required to create and maintain internal documentation including end user procedures and how to guides.