IT Support Technician - RMS Commercial

NRI North America•Garden City, NY

1d•Onsite

About The Position

NRI North America is looking for a qualified Computer Support Technician to join an elite professional services organization. We have opportunities available in NYC. We are seeking a full-time (5-days per week) resource capable of performing IT support activities. Responsibilities · Job responsibilities may vary based on client needs. · Respond to help desk tickets and assist users with hardware and software issues, providing prompt and courteous support. · Diagnose and resolve technical problems related to computers, printers, network connectivity, and other IT equipment. · Set up and configure computers, peripherals, and software applications for new and existing users. · Perform regular maintenance and updates on systems and software, ensuring optimal performance and security. · Maintain accurate records of support requests, resolutions, and inventory of IT assets. Update knowledge base articles for common issues. · Assist in monitoring and maintaining network infrastructure, including routers, switches, and access points. · Provide training and support to users on new software and technologies, enhancing their technical skills and efficiency. · Work closely with other IT team members on projects, upgrades, and system improvements.

Requirements

Associate’s degree in information technology, Computer Science, or a related field.
1-3 years of experience in IT support or a related role.
Strong understanding of computer systems, mobile devices, and other technology products.
Proficiency in troubleshooting hardware and software issues in Windows and macOS environments.
Knowledge of networking concepts (TCP/IP, DHCP, DNS) is preferred.
Excellent communication and customer service skills.
Strong problem-solving abilities and attention to detail.
Ability to work both independently and collaboratively in a team environment.

Nice To Haves

Relevant certifications (e.g., CompTIA A+, ITIL)
Builds strong client relationships and delivery client centric solutions.
Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Holds self and others accountable to meet commitments.
Builds partnerships and works collaboratively with others to meet shared objectives.
Gains the confidence and trust of others through honesty, integrity, and authenticity.
Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Responsibilities

Respond to help desk tickets and assist users with hardware and software issues, providing prompt and courteous support.
Diagnose and resolve technical problems related to computers, printers, network connectivity, and other IT equipment.
Set up and configure computers, peripherals, and software applications for new and existing users.
Perform regular maintenance and updates on systems and software, ensuring optimal performance and security.
Maintain accurate records of support requests, resolutions, and inventory of IT assets. Update knowledge base articles for common issues.
Assist in monitoring and maintaining network infrastructure, including routers, switches, and access points.
Provide training and support to users on new software and technologies, enhancing their technical skills and efficiency.
Work closely with other IT team members on projects, upgrades, and system improvements.