IT Support Technician - On-site
About The Position
Overview: We're looking for a dependable and technically skilled IT Support Technician to join our Technical Support team in San Diego. Satechi is a San Diego-based consumer electronics brand known for premium accessories built for the modern workspace. You'll work with a collaborative team, gain hands-on experience with cutting-edge connectivity hardware, and play a direct role in both our customer experience and internal IT operations.This full-time, on-site role covers daily help desk operations, hardware and software troubleshooting, internal IT support, and employee onboarding and offboarding.
Requirements
- Associate's or bachelor's degree in IT or a related field — OR equivalent hands-on experience
- Experience in hardware troubleshooting, desktop support, and multi-display/docking configurations
- Background in ticket-based, phone, or chat support environments
- Strong documentation, communication, and problem-solving skills
Nice To Haves
- CompTIA A+ certification (or willingness to obtain)
- Zendesk or comparable CRM/ticketing platform experience
- MDM tool experience: Iru (formerly Kandji), JAMF, or Intune
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Familiarity with power delivery standards and display protocols
Responsibilities
- Help Desk & Customer Support Manage and resolve Zendesk tickets, inbound calls, and live chat with timely follow-through
- Troubleshoot hardware, software, USB-C, Thunderbolt, docking stations, hubs, and display connectivity issues
- Support customers with compatibility troubleshooting across Windows and macOS
- Apply structured troubleshooting methodology before approving replacements or returns
- On-Site IT & Desktop Support Provide in-person support for employees across laptops, desktops, monitors, printers, and mobile devices
- Troubleshoot USB, USB-C, HDMI, DisplayPort, Ethernet, and power delivery configurations
- Perform system imaging, device configuration, equipment swaps, and workspace setup
- Onboarding, Offboarding & Asset Management Deploy and configure equipment for new hires; provision user accounts, licenses, and role-based access
- Coordinate with HR to ensure Day 1 readiness for all new employees
- Collect and securely decommission equipment and disable accounts during offboarding
- Maintain accurate IT asset inventory and support device refresh cycles using Iru (formerly Kandji) or JAMF
- Equipment Testing & Process Improvement Test returned devices and validate USB-C, docking, and multi-display functionality
- Identify recurring product or usage patterns and document findings clearly
- Contribute to workflow improvements, system rollouts, and tooling enhancements
Benefits
- Competitive salary package with up to 10% end-of-the-year performance bonuses.
- Comprehensive benefits package including health, dental, and vision insurance, and 401k.
- Work environment promoting work-life balance.
- A dynamic , diverse, equitable and inclusive workplace culture with opportunities for professional growth.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
