IT Helpdesk Technician (On-Site)

Goodwyn Mills Cawood LLC • Birmingham, AL

4h • Onsite

About The Position

Goodwyn Mills Cawood (GMC) is one of the largest privately held architecture and engineering firms in the Southeast. GMC has an opening for
IT Helpdesk Technician to support our organization in our Birmingham, AL office. This position is required on-site and will provide fast, useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. Your attention to detail, excellent communication skills, and ability to multitask will contribute to your success.

Requirements

• 5+ Years of relevant experience
• Good understanding of computer systems, mobile devices, and other tech products
• Experience with active directory
• Experience mapping network drives and printers
• Ability to diagnose and resolve basic technical issues
• Excellent communication skills
• Good troubleshooting skills over the phone or e-mail
• Ability to learn custom software packages as needed
• Ability to work independent and self-managed

Responsibilities

• Configures and maintains user desktops, laptops, and iPhone devices and keep them updated with new software and security patches
• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Provide accurate information on IT products or services
• Record events and problems and their resolution in Kaseya
• Pass on any feedback or suggestions by customers to the appropriate internal team

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed