IT Helpdesk Technician
About The Position
Walden’s Machine was founded in 1976 by Charlie Walden. Primus purchased Walden’s in 2006 and PCC purchased Primus in 2011. The Company offers a complete range of products and services including high speed machining (3, 4 & 5 axis medium/complex aluminum and hard metal machining), kitting, assembly and integration, decorative coatings, airfoil/propulsion structures specialist and global supply chain management. Walden’s has a reputation for market leading performance and responsiveness in high speed machining. Some of their well-known customers included, but are not limited to, Boeing, Bombardier, Spirit Aerosystems, Bell Helicopter, Airbus, and GE Aviation. The Company is fully certified for IS0 9001 and hold Revision “C” registration for AS9100. Primary Responsibilities: Fully on-site presence required Receive, triage, and analyze customer requests via telephone and email Provide responsive and competent end-user support for technology and application questions and problems Support and troubleshoot network and connectivity issues Support and troubleshoot stand-alone peripherals (printers, scanners) and may provide oversight for company phone systems including land-line and mobile carriers Configure and support PC, laptop and peripheral hardware including installing and configuring software programs Diagnose and solve hardware problems Provide subject matter expertise for projects; Manage projects as appropriate Keep abreast of current software and hardware technology trends and new technology May occasionally perform special projects; Perform other duties as assigned
Requirements
- Windows XP and MS OS knowledge and working knowledge of MS Office applications
- MS Windows Active Directory administration
- Extensive hardware troubleshooting experience
- Creative problem solving skills with strong troubleshooting skills
- Self-starter with ability to frequently multi-task
- Ability to communicate clearly and concisely, both verbally and written
- Ability to deliver customer service to users with various levels of computer knowledge
Responsibilities
- Fully on-site presence required
- Receive, triage, and analyze customer requests via telephone and email
- Provide responsive and competent end-user support for technology and application questions and problems
- Support and troubleshoot network and connectivity issues
- Support and troubleshoot stand-alone peripherals (printers, scanners) and may provide oversight for company phone systems including land-line and mobile carriers
- Configure and support PC, laptop and peripheral hardware including installing and configuring software programs
- Diagnose and solve hardware problems
- Provide subject matter expertise for projects
- Manage projects as appropriate
- Keep abreast of current software and hardware technology trends and new technology
- May occasionally perform special projects
- Perform other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
