IT Helpdesk Technician

INW: Innovations in Nutrition and Wellness • Carrollton, TX

2d • Onsite

About The Position

We are looking for an enthusiastic and meticulous Entry-Level
IT Helpdesk Technician to become a part of our team. In this role, you will be
essential in delivering on-site technical assistance and supporting various IT
initiatives, collaborating with System Administrators and IT Support Engineers.
This opportunity is perfect for those studying in an IT-related discipline, as
we provide flexible work hours to fit around academic schedules.

Requirements

• Basic understanding of IT hardware, software, and networking concepts.
• Experience with troubleshooting and resolving technical issues.
• Strong communication skills and the ability to provide clear instructions and support.
• Willingness to learn and adapt in a fast-paced environment.

Nice To Haves

• Previous experience in a helpdesk or technical support role is a plus but not required.
• Currently pursuing or recently completed education in an IT-related field is a plus.

Responsibilities

• First-Tier Helpdesk Support: Serve as the initial point of contact for technical support. Provide installation, configuration, and troubleshooting assistance for hardware, software, and network issues.
• Manufacturing Support: Maintain and troubleshoot technical issues on within our manufacturing environment, including peripheral devices, printers and tablets.
• Office Support: Provide assistance with office technology, such as printers, workstations, and mobile devices. Make sure all IT equipment used in the office operates smoothly to enhance the user experience.
• Asset Management: Manage IT assets by maintaining inventory records, overseeing the lifecycle of equipment, and handling the secure destruction of outdated or broken assets.
• Multi-Channel Support: Provide technical support through in-person interactions, remote assistance, and phone calls, ensuring a positive user experience across all communication methods.
• Other IT Projects: Work collaboratively with System Administrators and IT Support Engineers on various projects and initiatives, contributing to the enhancement and optimization of IT systems

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed