IT Helpdesk Technician
About The Position
We have an incredible opportunity for a dynamic, energetic, and eager IT Helpdesk Tech in Boston! About DO & CO:We have a passion for hospitality culinary delights on every banquet floor and in the sky. With the three business segments of Airline Catering, International Event Catering, and Restaurants, Lounges & Hotels, we offer gourmet entertainment all over the world. We operate in 33 locations, 12 countries and 3 Continents, maintaining the highest standard of quality in both our products and services. We refine the classics, develop the unknown and grow constantly – sometimes beyond our own expectations.
Requirements
- Basic knowledge of computer hardware, software, and networking.
- Strong problem-solving skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Willingness to learn and adapt to new technologies.
- Proficient computer skills (Particularly Microsoft Word, Excel, Outlook, etc.).
- High School diploma or equivalent
Responsibilities
- Assist in the installation, configuration, and maintenance of computer hardware and software.
- Provide technical support to employees, resolving IT support requests and answering questions regarding computer systems.
- Help with the setup and maintenance of network infrastructure, including routers, switches, and cabling.
- Perform routine system checks and maintenance tasks to ensure optimal performance.
- Assist in the onboarding process by setting up new user accounts and configuring workstations.
- Maintain an inventory of IT equipment and supplies.
- Document technical procedures and create user guides as needed.
- Adhering and supporting in Safety and Food Safety infrastructure, processes and protocols as assigned.
- Applying/Obtaining a SIDA/Airport badge within 3 months of hired date and keeping Badge valid.
- Support special IT projects and initiatives as assigned.
Benefits
- Full-time employees are eligible for 401K and healthcare benefits; Medical, Dental & Vision.
- Daily Complimentary Meals (Breakfast, Lunch and Dinner).
- An organization dedicated to fostering innovation; in pursuit of cultivating creativity, embracing new ideas and leveraging our impeccable standard for hospitality.
- Genuine career development opportunities, both nationally and internationally.
- The chance to collaborate and represent a leading force in the luxury global gourmet entertainment industry.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
