IT Site Support Technician II

Moog • Buffalo, NY

17h • $26 - $33 • Onsite

About The Position

Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work. Job Title : IT Site Support Technician II Reporting To: Regional IT Site Support Manager - WNY Work Schedule: Onsite – Buffalo, NY Moog’s IT Service Delivery Team is looking for an IT Support Technician II to join them! As an IT Site Support Technician II, you will be responsible for providing technical assistance and support to end users and ensuring the smooth operation of IT systems at your location. You will troubleshoot hardware and software issues, provide the highest quality customer services, and resolve IT issues in a timely manner to support agility within Moog’s business. It may be required for you to provide after-hours support in the event of any emergency, critical troubleshooting, system maintenance or other issues as requested. To qualify for the IT Site Support Technician II opportunity, here is what we would expect you to bring to Moog…

Requirements

• Typically, a bachelor's degree in computer science, management information systems, or related field.
• Over three (3) years of proven experience in a customer support position involving technical knowledge of a company’s products, services, and IT systems.
• Disciplined, systematic problem-solving skills.
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.
• Experience working in and assisting others through IT service management tools such as ServiceNow as well as remote support tools such as Bomgar, SCCM, or others.
• Experience working with different operating systems including Windows and Mac OS
• Demonstrated polish in written and verbal communication as well as strong interpersonal skills when communicating with customers and clients.
• Experience installing and configuring computer hardware, operating systems and software applications.
• Must live local to Western New York; may be required to split site support between Niagara Falls and East Aurora.
• Open to domestic travel on occasion; potential for international travel.

Nice To Haves

• Industry certifications (preferred) Windows 7/10, CompTIA A+, CompTIA Net+, ITILv4 Foundation, Dell Proven Professional.

Responsibilities

• Diagnose, research, and resolve routine end-user IT issues.
• Provide guidance and explain policies and procedures to end-users.
• Troubleshoot end-user PC, network, printing, and application issues.
• Deployment of PC equipment and accessories
• Installation and support of endpoint software
• Conference Room technology diagnosis and support
• Escalation of issues to appropriate team after troubleshooting and documenting progress in the ITSM tool
• Provide on-demand support to users with immediate needs at any of our Tech bars.
• Analyze, research, and troubleshoot server or network issues.
• Train end-users on new technology or procedures
• Assist in the identification, monitoring, and replacement of end-user and infrastructure equipment.
• Provide diagnostic support for site-specific Operational Technology (OT) equipment, with guidance from OT specialists.
• Liaise with IT resolver teams to drive resolution of critical technology issues.
• May travel to provide on-site support within assigned region.
• Provide onsite smart hands support for Server and Network related issues.
• Complete detailed documentation within the IT service management system; incidents and requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved.
• Attend in-person meetings, appointments with end users to analyze, troubleshoot and diagnose hardware problems.

Benefits

• Financial Rewards: great compensation package, annual profit sharing, matching 401k, and the ability to participate in Employee Stock Purchase Plan, Flexible Spending and Health Savings Accounts
• Work/Life Balance: Flexible paid time off, holidays and parental leave program.
• Health & Welfare: Comprehensive insurance coverage including medical, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.
• Professional Skills Development: Tuition Assistance, mentorship and coaching opportunities, leadership development and other personal growth programs
• Diverse and Inclusive Workplace: Employee Resource Groups, cultural events, and celebrations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level