IT Support Technician II

Beneficial State Bank • Portland, OR

21h • Onsite

About The Position

The Helpdesk Technician delivers efficient first- and second-line support, identifying, researching, and resolving technical problems of moderate complexity for end-users across computers, applications, systems, devices, access, and hardware in Portland, Oregon. Provides support via phone, email, ticketing systems, and remote tools; documents, tracks, and monitors issues while coordinating with IT team members, vendors, and regional bank locations as needed

Requirements

• 3+ years of hands-on experience in desktop support, helpdesk, or IT service delivery, including troubleshooting Windows systems, applications, hardware, and networking basics.
• Proficiency in Microsoft Windows (10/11), Active Directory, Office 365, ticketing/remote tools, endpoint management (patching/deployment).
• Strong teamwork and collaboration: Proven ability to escalate issues effectively, work with cross-functional teams, and contribute to shared knowledge bases in fast-paced environments.
• Excellent communication/multitasking: Explain tech simply to users; prioritize under pressure.
• Bachelors in IT/Computer Science (or equivalent education/experience).
• Valid driver's license/reliable vehicle for travel (Portland/Seattle/occasional CA); pass banking background check/compliance (BSA/AML).

Nice To Haves

• Certifications: CompTIA A+/Network+, Microsoft Modern Desktop Administrator.
• Experience in regulated sectors (banking/healthcare) emphasizing cybersecurity.
• Basic scripting (PowerShell) or automation skills.

Responsibilities

• Assesses and assists employees to resolve computer-related issues using standardized troubleshooting procedures.
• Performs laptop and desktop builds, installs and configures software, including mobile device configuration.
• Completes administration tasks for new user setups, terminations, and transfers per established procedures.
• Escalate complex issues to senior IT staff with detailed documentation.
• Assists with procurement for client hardware and peripherals, coordinating logistics and delivery.
• Participates in client device management, including patch management, asset management, change management, and security event monitoring.
• Delivers exceptional customer service, training users on basic systems as needed.
• Report on effectiveness of support systems and recommendations for improvements in workflow.
• Travels as needed to Portland, Seattle, and occasionally California offices to perform IT duties.
• Performs software, system, and network troubleshooting with vendors to resolve issues.
• Maintains inventory library of software, hardware, and documentation.
• Creates system reports for management review as needed
• Ensures punctual attendance
• Completes mandatory compliance training in accordance with established deadlines.
• The position performs duties specific to the position and other functions as assigned.

Benefits

• Medical / Dental / Vision / Basic Life / STD / LTD
• Vacation Days: 2-4 weeks depending on role
• Sick Days: 12 days per year
• Holidays: 11 days per year
• 401(K) / ROTH / FSA / HSA / EAP
• Education and Adoption Assistance
• Bank-Wide Annual Discretionary Bonus Program
• Production-based incentive program available for some roles.
• Paid Volunteer Time: 4 days per year / annual match of qualifying employee donations
• Paid Sabbatical Program after 5 years of service
• Pet Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level