IT Support Technician

Mechanical Licensing Collective•Nashville, TN

58d•Hybrid

About The Position

In this role, you will be working directly with The MLC’s internal desktop support team, working across the organization to streamline the imaging and deployment of The MLC’s workstations. As a member of IT, you are detail-oriented and relational, focused on providing an exceptional customer experience for all internal users. You love being hands-on to solve problems, big and small, and you can thrive in a dynamic, fast-paced environment. As a member of The MLC’s team, you will help to maintain and champion The MLC’s mission while driving alignment, autonomy, and accountability across initiatives.

Requirements

Minimum of 1 year experience with PC desktop support or relevant certification(s)
Excellent customer service skills
Ability to effectively analyze and resolve problems in a fast-paced environment
Ability to organize and set priorities according to situational demands
Familiarity with Cloud based Platforms, Microsoft Office Suite, Help Desk Systems, including Remote Assistance
Able to work a flexible schedule up to 20 hours a week with the ability to work after normal business hours to support events

Responsibilities

Deploying laptop/desktop hardware and common peripherals in accordance with The MLC’s asset management processes and procedures
Verifying returned equipment meets operational standards
Assisting with routine maintenance of MLC systems
Contributing and collaboration with scheduled office organizers to assist with the ongoing use of audio and Teleconference equipment, and ensuring compliance with The MLC’s standards and guidelines
Monitoring conference room systems and assisting in providing a stable experience for both MLC users and guests
Providing technical support to MLC users related to wireless and home networking, VPN, multi-factor authentication, and threat management
Maintaining a comprehensive and current knowledge of The MLC’s technology and recommending modifications as necessary
Applying The MLC’s Guiding Principles to your work and your behaviors
Being process-oriented, data-driven, and tech-savvy; being collaborative, curious, and open to new ideas
Engaging in a diverse and dynamic team; continuing with personal development
Inspiring others with your enthusiasm and humility
Embracing The MLC’s leadership values and applying The MLC’s Guiding Principles to your team’s work
Being process-oriented, data-driven, and tech-savvy; being collaborative, curious, and open to new ideas
Building a dynamic team; mentoring team members; developing future leaders
Inspiring others with your enthusiasm and humility