IT Support Technician

Dataiku

11d•$70,000 - $80,000•Onsite

About The Position

Dataiku is The Universal AI Platform™, giving organizations control over their AI talent, processes, and technologies to unleash the creation of analytics, models, and agents. Providing no-, low-, and full-code capabilities, Dataiku meets teams where they are today, allowing them to begin building with AI using their existing skills and knowledge. Dataiku is seeking a full-time IT Support Technician to join the Information & Technology Team. Working out of one of Dataiku’s principal offices (London, New York, and Paris), you will be based in NYC, and you will report directly to the IT Support Manager, Americas. We are looking for someone with energy, pragmatism, a solid technical background, and a positive attitude. IT Operations are critical to the success of Dataiku employees worldwide. The IT Team is responsible for the systems, networks, and services that Dataiku employees rely on. Dataiku's current IT Stack is a fast-moving, modern, and cloud-oriented environment. It includes Google Workspace, Slack, Miro, Asana, Airtable, Freshservice, Zoom video conferencing, and associated devices, along with a few dozen others. The endpoint hardware split is 90/10 Mac/Windows, and the candidate should ideally have experience with both. The IT Support Team is responsible for providing best-in-class support to our employees worldwide, whether they are based in our offices or work remotely in this tech environment. As we scale, you will join our IT Support Team to accompany Dataiku's growth. You will report to the IT Support Manager for AMER and work closely with the other IT Teams (Support, Automation, Operations, and Security). This is a highly hands-on, onsite role based in our NYC office, ideal for someone who enjoys being close to the action and providing outstanding support.

Requirements

2+ years of experience in a similar IT support role, ideally in a fast-growing and/or international environment.
Experience providing 1st, 2nd-line, and white-glove IT support.
Strong hands-on experience with MacOS and Windows in a cloud-first environment.
Experience with A/V systems, conference rooms, and event support.
An interest in (or experience with) network and wifi troubleshooting, and basic IT build-outs.
MDM experience (Jamf preferred).
Procurement and asset management experience.
Excellent communication and listening skills — you know how to help people ask for support and feel supported.
Strong organizational skills and the ability to prioritize effectively.
A proactive, independent mindset with strong problem-solving skills.
A security/compliance mindset and experience with ITIL and SOC2
A genuine enthusiasm for IT, learning new things, and applying knowledge in practical, real-world situations.
A strong sense of ownership, service, and pride in delivering top-notch user support.

Responsibilities

Provide high-quality IT support to employees both onsite and remote, handling day-to-day requests via Slack and our ticketing system.
Deliver an excellent onboarding and offboarding experience, including running user onboarding sessions as well as device setup, troubleshooting, and guidance.
Act as a friendly, trusted point of contact for IT support, with a strong focus on service and responsiveness.
Support Zoom Rooms, AV systems, conference rooms, and onsite/offsite meetings and events.
Provide hands-on event and conference support, including setup and troubleshooting.
Assist with basic office IT build-out work, including cabling, patching, equipment installation, and troubleshooting connectivity issues.
Contribute to the ongoing maintenance and improvement of on-site IT infrastructure across Dataiku offices.
Organize shipment, retrieval, and lifecycle management of user hardware.
Operate and maintain inventory management and ticketing systems.
Participate in documentation and knowledge base creation to continuously improve IT processes.
Support procurement and asset management activities.