IT Support Technician

Advatix•South Bend, IN

31d

About The Position

Job Requirements: • Installs, configures, and provides ongoing usability of desktop computers, peripheral equipment, and software within established standards and guidelines. • Works with vendor support contacts to resolve technical problems with desktop computing equipment and software. • Works with Help Desk and Network Operations personnel as appropriate to determine and resolve problems received from users. • Interact with numerous computer platforms in a multi-layered server environment. • Ensure desktop computers interconnect seamlessly with diverse systems, including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems. • Trains and orients staff on the use of hardware and software • Maintenance and upgrading of computer systems or offering recommendations on upgrades needed • Maintaining other computer peripheral devices, such as printers, and solving printing problems if they arise • Works with procurement staff to purchase hardware, software, and computer supplies. • Assesses functional needs to determine specifications for purchases. • Assists in maintaining LAN/WAN records and, as appropriate, telephone systems cable. • Support and maintain all corporate quality standards, policies, procedures, and work instructions as outlined in the company quality system documentation. • Ensure customer satisfaction by preventing the occurrences of nonconformities relating to product, process, and quality systems. • All other duties as assigned Position Requirements: • Associate's Degree, technical certificate, or equivalent experience • 2 - 4 years of related work experience • Working knowledge of fundamental operations of relevant software, hardware, and other equipment • Proficient with: Microsoft XP Professional/Windows 7 Professional; MS Office Applications; Adobe, MS Exchange 2007 • Solid understanding of desktop hardware • Ability to troubleshoot, diagnose, and repair a wide range of increasingly complex computer hardware and peripheral devices purchased from a variety of vendors • Excellent customer service, interpersonal skills, and ability to deal effectively with clients • Oral and written communication skills • Problem analysis and solving • Attention to detail • Able to work with minimal supervision and within a team-oriented environment • Able to multitask • Stress tolerance Physical Requirements: This position requires the following physical activities: reaching, sitting, lifting, finger dexterity, grasping, feeling, repetitive motions, talking, hearing, and visual acuity. Ability to lift/move up to 40 pounds solo and greater weights in a team-lift environment

Requirements

Associate's Degree, technical certificate, or equivalent experience
2 - 4 years of related work experience
Working knowledge of fundamental operations of relevant software, hardware, and other equipment
Proficient with: Microsoft XP Professional/Windows 7 Professional; MS Office Applications; Adobe, MS Exchange 2007
Solid understanding of desktop hardware
Ability to troubleshoot, diagnose, and repair a wide range of increasingly complex computer hardware and peripheral devices purchased from a variety of vendors
Excellent customer service, interpersonal skills, and ability to deal effectively with clients
Oral and written communication skills
Problem analysis and solving
Attention to detail
Able to work with minimal supervision and within a team-oriented environment
Able to multitask
Stress tolerance

Responsibilities

Installs, configures, and provides ongoing usability of desktop computers, peripheral equipment, and software within established standards and guidelines.
Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
Works with Help Desk and Network Operations personnel as appropriate to determine and resolve problems received from users.
Interact with numerous computer platforms in a multi-layered server environment.
Ensure desktop computers interconnect seamlessly with diverse systems, including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
Trains and orients staff on the use of hardware and software
Maintenance and upgrading of computer systems or offering recommendations on upgrades needed
Maintaining other computer peripheral devices, such as printers, and solving printing problems if they arise
Works with procurement staff to purchase hardware, software, and computer supplies.
Assesses functional needs to determine specifications for purchases.
Assists in maintaining LAN/WAN records and, as appropriate, telephone systems cable.
Support and maintain all corporate quality standards, policies, procedures, and work instructions as outlined in the company quality system documentation.
Ensure customer satisfaction by preventing the occurrences of nonconformities relating to product, process, and quality systems.
All other duties as assigned