IT Support Technician III
About The Position
Job Summary: Provide advanced technical support and solutions for internal users, diagnose and resolve complex software and hardware issues. Respond to help requests via phone and in person. Assist and train other IT Support Technicians with advanced projects, and perform installation, repair, and maintenance of computer hardware and software. Monitor and maintain daily performance of organizational computer systems. Essential Job Duties and Responsibilities: Provides expert-level technical support to end-users via phone, email, remote assistance, and in-person. Diagnoses and resolves complex hardware, software, and network issues, escalating as necessary to ensure timely resolution. Installs, configures, and maintains computer systems, servers, network devices, and software applications. Administers and troubleshoots advanced IT systems and services, including Active Directory, Exchange, and virtualization platforms. Develops and implements IT security measures, policies, and procedures to protect company assets and data. Leads and participates in IT projects, including system upgrades, migrations, and deployments. Mentors and trains junior IT support staff, sharing knowledge and best practices to enhance team capabilities. Stays current on emerging technologies, industry trends, and best practices in IT support and administration.
Requirements
- Associate or Technical degree in Computer Science, Digital Programs, or related field and 5 years' experience working in a service-oriented call center preferred.
- Advanced proficiency in all MS Office programs.
- Advanced knowledge with enterprise-level IT infrastructure, including servers, storage, virtualization, and cloud platforms.
- Must demonstrate analytical, problem solving, and interpersonal skills.
- Excellent written and verbal communication skills.
- Able to work independently and with others.
- Proven ability to lead and manage IT projects from conception to completion.
- Strong technical computer programming and trouble-shooting skills.
- High attention to detail.
- Demonstrates strong multi-tasking capabilities and organizational skills.
Nice To Haves
- Bachelor's degree in related field preferred.
- Certifications in other data analytics and coding programs such as Python, JavaScript, or C++ is a plus.
Responsibilities
- Provides expert-level technical support to end-users via phone, email, remote assistance, and in-person.
- Diagnoses and resolves complex hardware, software, and network issues, escalating as necessary to ensure timely resolution.
- Installs, configures, and maintains computer systems, servers, network devices, and software applications.
- Administers and troubleshoots advanced IT systems and services, including Active Directory, Exchange, and virtualization platforms.
- Develops and implements IT security measures, policies, and procedures to protect company assets and data.
- Leads and participates in IT projects, including system upgrades, migrations, and deployments.
- Mentors and trains junior IT support staff, sharing knowledge and best practices to enhance team capabilities.
- Stays current on emerging technologies, industry trends, and best practices in IT support and administration.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Machinery Manufacturing
Education Level
Associate degree
Number of Employees
1,001-5,000 employees
