IT Support Technician II
About The Position
At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe. JOB SUMMARY Position is on-site to support Manufacturing and Warehouse locations in Auburn Hills. Advanced technical support, process improvement, mentoring, and cross-functional collaboration.
Requirements
- High School diploma and one year of experience or an equivalent combination of education and experience.
- Ability to push, pull, lift, and carry up to 25 pounds of equipment, occasionally lifting up to 50 pounds.
Nice To Haves
- A+ certification or similar
- Knowledge of ServiceNow and CMDB
- Knowledge of Microsoft Active Directory
- Knowledge of the principles of local area networks
Responsibilities
- Participate in the on-call rotation, responding to emergency situations as needed, during and after normal business hours during on-call week.
- Respond to support tickets and monitor ticket queues to ensure timely resolution of issues.
- Perform advanced troubleshooting of hardware, software, and network issues across multiple platforms.
- Lead resolution of escalated support tickets and ensure root cause analysis is documented.
- Assist in the deployment and configuration of enterprise applications and systems.
- Collaborate with IT teams to implement and test new technologies and upgrades.
- Maintain and improve documentation and knowledge base articles; identify gaps and propose updates.
- Provide informal mentoring and guidance to Support Tech 1 team members.
- Participate in small-scale IT projects, including planning, execution, and post-implementation reviews.
- Monitor and report on support metrics to identify trends and recommend improvements.
- Ensure compliance with IT policies and contribute to policy refinement.
- Works safely at all times and complies with Environmental Health and Safety standards and work practices along with all other work rules.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Computer and Electronic Product Manufacturing
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
