IT Support Technician II

Sierra Nevada Corporation•Sparks, NV

About The Position

Do you have an eye for detail and a passion for developing innovation solutions? Join our team! As an IT Support Technician II you will be using your skills and expertise to provide computer, hardware, and software support to our employees. You'll be responsible for installing, troubleshooting, servicing, and repairing desktop/laptop computers and our network equipment, providing personal computer, hardware, and software support and installing attendant software. You'll investigate information, network, and communications needs of our employees and make recommendations regarding software and hardware purchases to meet those needs. This hands-on technical position will diagnose, resolve and respond to local program / project site IT incidents and service requests, priorities, and goals in a MS Windows based environment that can span from one to several offices / buildings. Technical responsibilities include (but not limited to), support and administration for computing hardware and systems, packaged software, peripheral equipment, proprietary software, and network connectivity to ensure the efficient and successful operations of site IT in accordance with SNC corporate business, security, and IT standards, practices, policies, and procedures. The IT Support Technician reports to, takes direction from, and is supervised by a local site or Corporate IT supervisor / manager. Will also receive corporate direction and follow corporate IT standards, policies, processes, and procedures provided by/from Corporate IT. As SNC's corporate team, we provide the company and its business areas with strategic direction and business support spanning executive management, finance and accounting, operations, human resources, legal, IT, information security, facilities, marketing, and communications. As SNC's corporate team, we provide the company and its business areas with strategic direction and business support spanning executive management, finance and accounting, operations, human resources, legal, IT, information security, facilities, marketing, and communications.

Requirements

Associate's Degree in a related field of study with 2 or more years of relevant experience
Higher education may substitute for relevant experience
Relevant experience may be considered in lieu of required education
Customer/solution ownership, an overall drive for excellence.
Team focused with the capacity for knowledge sharing
Written and verbal communication skills with end users
Demonstrate a customer care philosophy that ensures a high level of customer satisfaction
Ability to understand user and business needs and translate to technical solutions
Basic knowledge of current IT technical standards as related to computers, printers, network technology, drivers, software troubleshooting, VPN technologies and RSA and Video Teleconference (VTC) and other related peripherals
Comprehensive troubleshooting skills of industry standard hardware and software products/services
The ability to obtain and maintain a Secret U.S. Security Clearance is required
U.S. Citizenship status is required as this position needs an active U.S. Security Clearance for employment. Non-U.S. citizens may not be eligible to obtain a security clearance.

Nice To Haves

ITIL Tier II desktop support
Security+
Network+

Responsibilities

Responsible for the setup, configuration, repair, break/fix, moves/add/changes and integration of new and existing computing hardware, software, networking, iPhone, telecommunications (VoIP handsets and systems) and other computer-related technologies and peripherals
Provide basic network support ensuring desktop and other networked peripherals full connectivity
Perform preventative maintenance and setup for a variety of computer related equipment and locations, including audio-visual conferencing systems and conference rooms
Responsible for providing outstanding customer-centered quality support and service ensuring the highest levels of customer satisfaction
Address/resolve IT incidents/service request and/or escalate to the appropriate upper Tier IT teams when necessary; promptly enter / prioritizes/track/ monitor/ update and follow-up/ close all tickets received via the IT Service Desk tracking system, telephone calls and/or SNC personnel “walk-ups”
Support organizational efforts and maintaining policies and procedures in the IT Department
Assist with the creation and maintenance of local site IT systems documentation

Benefits

SNC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with 150% match up to 6%, life insurance, 3 weeks paid time off, tuition reimbursement, and more

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