IT Support Technician 2
About The Position
Busch Vacuum Group is a leading manufacturer of vacuum pumps, compressors, and blowers for use in industries such as semiconductor manufacturing, food processing, metallurgy, biomedical, and material handling. We have an exciting direct hire opportunity for an IT Support Technician 2 at our Yreka, California location! The IT Support Technician 2 will assist employees with any issues involving their computer hardware, communications software, or computer applications. Schedule: Monday–Friday, 8:00 AM – 5:00 PM If you're ready to take the next step in your career and make a real impact, apply NOW for an opportunity to find out why Busch Vacuum Group is the perfect place to grow, innovate, and excel!
Requirements
- 2+ years of experience in technical support or IT operations.
- Strong understanding of Windows/Mac OS, basic networking, and common enterprise applications.
- Ability and willingness to pass a 10-panel drug screen, 7-year criminal history check
- Most felonies are a disqualifier, misdemeanors are considered on a case-by-case basis
- Must be willing and able to utilize all required PPE
- Employment with Busch Vacuum Group requires current work authorization in the United States. Visa sponsorship is not available for this position.
Nice To Haves
- Industry certifications (CompTIA A+, Network+, etc.) preferred.
Responsibilities
- Provide intermediate-to-advanced support for end-user devices, hardware, software, and network services.
- Troubleshoot escalated issues from Tier 1; diagnose root causes and perform corrective actions.
- Assist with system maintenance tasks such as updates, configuration changes, imaging, and device deployment.
- Support technology testing and evaluation by executing defined test plans and documenting results.
- Participate in moderate-scope IT projects, including deployments, upgrades, and system rollouts.
- Assist in implementing new technologies and integrations under guidance from senior IT staff.
- Maintain clear documentation of issues, solutions, and system configurations.
- Escalate complex issues to Tech 3 or engineering teams with comprehensive diagnostic notes.
Benefits
- medical
- dental
- vision
- EAP
- tuition reimbursement
- Legal Plan
- 401K
- PTO
- Opportunity for growth and advancement via on-the-job training, paid training/certifications, tuition reimbursement, and opportunities for advancement within the company.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
