IT Support Technician 2 (64989)

Volunteers Of America Western Washington-posted about 24 hours ago
Full-time • Mid Level
Onsite • Everett, WA
501-1,000 employees
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

The IT Support Technician 2 will play a pivotal role in supporting and optimizing technology operations across the organization. This position combines hands-on technical support with ensuring high availability of services, adherence to security protocols, and effective response to technological needs. Acting as a bridge between technical support staff and the leadership team, the IT Support Technician 2 will contribute to policy development, system upgrades, and implementation of best practices for data privacy and security.

  • Managing Windows 11 Pro, M365 productivity suite, M365 modern cloud platform including Entra ID, Defender, Intune, Exchange, SharePoint, and PowerShell.
  • Managing technology assets and inventory of equipment/refresh.
  • Managing communications and networking equipment including Meraki, RingCentral, wired and wireless networks.
  • Managing backups, restores and disaster recovery efforts.
  • Ensure devices, systems, and software remain up to date and in good functioning order through regular patching and maintenance.
  • Configure and conduct system audits. Monitor server logs, firewall logs, intrusion detection logs, backup reports, vulnerability scans, and internet and network traffic for unusual or suspicious activity as appropriate.
  • Responsible for installing, maintaining, and repairing hardware & software components of the organization's computers and phones and maintaining working components through repair or replacement.
  • Assisting staff with hardware and software challenges including remote management and monitoring.
  • Provide high-quality technical support to staff, addressing hardware, software, and network issues efficiently.
  • Establish and maintain positive relationships with all departments, ensuring effective, proactive communication to address technology needs.
  • Plan and recommend upgrades and appropriate projects
  • Communicate proactively and effectively with other IT staff and Leadership
  • Act as a project liaison for technology projects
  • Establishing good relationships with all departments and colleagues.
  • Other duties as assigned
  • Associate’s degree in a related field or 5+ years of experience in IT support, systems management, or relevant roles.
  • Solid understanding of working with diverse computer systems and networks.
  • In-depth knowledge of internet security and data privacy principles.
  • Strong diagnostic, problem-solving, and project management skills.
  • Excellent written and verbal communication skills
  • Strong systems administration skills
  • Proficiency in Windows 11 Pro, M365 productivity suite, M365 modern cloud platform including Entra ID, Defender, Intune, Exchange, SharePoint, and PowerShell.
  • Proficiency communications and networking equipment including Meraki, RingCentral, wired and wireless networks.
  • Ability to read, analyze, and interpret standard scientific and technical journals, communicate effectively with stakeholders, and work collaboratively in a team.
  • Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
  • Experience working collaboratively in a team
  • Must have a valid driver’s license, reliable home internet access, and pass a criminal background check.
  • Listening, verbal, written and interpersonal skills
  • Customer service skills with the ability to remain sensitive and responsive to customers' needs.
  • Vacation and Sick Time: Vacation up to 200 hours, Sick time up to 108.64 hours
  • Competitive compensation
  • Holidays: 8 paid per year + 2 paid floating holidays
  • Medical, Dental, and Vision
  • Health Savings Account (HSA)
  • Flexible Savings Account (FSA) medical & dependent care
  • Free Employee Assistance program
  • 403(b) Retirement Plan matching
  • Professional Development opportunities
Track Jobs with Teal

Job Search Resources

•
Resume Builder
•
Resume Examples
•
Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service