IT Support Technician 1 - Dallas

Fitness Connection•Carrollton, TX

21h•Onsite

About The Position

Provides first level of computer system technical support to club managers, troubleshooting common issues such as login problems, Internet connectivity issues, application error messages and hardware failures. Analyzes simple inquiries and determines appropriate resolution or escalation. Alerts management and team members when a major problem is suspected.

Requirements

Strong customer service skills.
Highly self-motivated and directed with keen attention to detail.
Technical aptitude with PC literacy & basic knowledge of Windows Operating Systems.
Ability to learn and apply technical information in a fast paced, demanding work environment.
Good problem-solving skills and decision-making ability.
Strong enthusiasm and desire to learn.
Works well in a team environment.
Strong written and verbal communication skills.
Effective listening skills.
Ability to follow policies and procedures.
Associate degree in Computer Science or a related discipline preferred, or currently enrolled in a Computer Science or related degree program
Minimum 1+ year of experience in IT or related field or an equivalent combination of education and work experience.

Nice To Haves

CompTIA A+ certification preferred
Prior experience in fitness, restaurant or retail helpful

Responsibilities

Act as a point of contact for resolution of technology-related issues for club managers.
Interact with club managers and co-workers to diagnose and resolve problems efficiently.
Document all tickets in help desk system and communicate status updates timely.
Manage system access requests for new, transferred and terminated employees
Troubleshoot, analyze, resolve, track, escalate and accurately document basic software, hardware and simple technical problems.
Follow established procedures and escalate tickets to Level 2 Technician when appropriate.
Follow-up on all open tickets proactively to ensure timely resolution.
Provide input and update knowledgebase as necessary.
Adhere to established policies and procedures.
Make sound business decisions, under direction by following documented procedures.
Provide input on procedures and makes suggestions for improvements.
Perform related duties as assigned or requested.