IT Technician 1

HUNTER COMMUNICATIONS•Eugene, OR

About The Position

Better Careers Start Here! Join a company that fosters career growth through formal job training and strategic leadership development programs. The amazing career opportunities at Hunter Communications are fueled by our rapidly expanding, state-of-the-art fiber internet and world-class customer service. At Hunter Communications, all employees are provided a rich, fully paid benefit package including medical, dental, vision, disability coverage, life insurance, and an employee assistance program. We offer very generous vacation, sick, and holiday time off, a 401k program with a generous employer match. We are seeking a dedicated and detail-oriented IT Technician to join our team in Eugene, Oregon. This role provides technical support for Hunter customers and internal staff, ensuring reliable hardware, software, and network operations. This role is responsible for troubleshooting, documenting billable tasks, supporting project milestones, and maintaining positive customer interactions. Candidates must be self-motivated, organized, and eager to grow their technical expertise.

Requirements

Basic understanding of operating systems, network systems, and business applications.
Excellent customer care and interpersonal skills.
Ability to adapt quickly to new technologies and environments.
Excellent Communication Skills: Ability to convey complex technical concepts in a clear, concise, and customer-friendly manner.
Strong Interpersonal and soft Skills: Build positive relationships with team members and customers, demonstrating empathy and active listening.
Problem-Solving Mindset: Approach challenges with creativity and persistence, focusing on delivering solutions.
Adaptability: Thrive in a dynamic environment, adjusting priorities and approaches as needed.
Team Collaboration: Work effectively within a team, contributing to a supportive and cooperative workplace culture.
Time Management: Prioritize tasks efficiently, meet deadlines, and handle multiple projects simultaneously.
Attention to Detail: Maintain accuracy and thoroughness in documentation, troubleshooting, and service delivery.
Proactive Attitude: Take initiative to identify and resolve issues, stay ahead of potential problems, and continuously learn.

Nice To Haves

Professional IT certifications (preferred): CompTIA, Microsoft Certified Professional.

Responsibilities

Troubleshoot and resolve issues related to network, server, storage, and other infrastructure services.
Provide support for Microsoft technologies, including Windows Server and Microsoft 365 Suite.
Maintain and troubleshoot virtualization platforms.
Support and implement remote access solutions (VPN, RDS).
Administer user accounts, permissions, and security in Active Directory and other systems.
Research and resolve event log warnings, errors, and system performance issues.
Maintain thorough documentation: change control, ticketing, topology maps, and guides.
Collaborate on designing and implementing disaster recovery and cloud/hosted solutions.