IT Support Tech

Mister Car Wash•El Paso, TX

21h

About The Position

Mister Car Wash is rewriting the rules of the car wash industry. Headquartered in Tucson, Arizona, we are the nation's largest and fastest growing multibillion dollar, publicly traded car wash company with over 500 car washes in 21 states! We wash cars for the fun of it. We put people first. We help turn jobs into careers. We’re currently seeking an IT Support Tech to join our team! The IT Support Technician provides comprehensive technical support across the organization, ensuring consistent, secure, and responsive IT operations. This role serves both onsite and remote users by resolving hardware, software, and network issues independently and collaboratively. With increased scope and autonomy, it contributes to system deployment, infrastructure reliability, and documentation that empowers end users and junior technicians.

Requirements

High school diploma or GED required.
Minimum of 2 years of experience in IT support or a related technical role.
Familiarity with Microsoft Office Suite and service desk platforms.
Experience supporting diverse IT environments and troubleshooting hardware/software issues.
Strong desire to learn and grow in a technical environment.
Excellent customer service and organizational skills.
Effective written and verbal communication abilities.
Ability to multi-task and manage time efficiently.
Proficiency in supporting diverse networks and IT systems.
Willingness to travel frequently and adjust to changing schedules.

Nice To Haves

Associate’s degree in Information Technology or a related field preferred.
CompTIA Fundamentals +/ CompTIA A + or Comparable.

Responsibilities

Technical Support & Troubleshooting:
Deliver Tier 1–2 support for internal users across multiple sites.
Resolve a broad range of hardware and software issues via the service desk.
Independently diagnose and troubleshoot complex problems; escalate where necessary.
Foster relationships with end users through responsive communication and issue resolution.
System Configuration & Maintenance:
Build and configure systems including desktops, laptops, and peripheral devices.
Perform Installs, updates, patching, and preventative maintenance of software and IT assets per company standards.
Support lifecycle management of IT equipment across locations.
Network & Infrastructure Support:
Assist with LAN/WAN, Wi-Fi, VOIP, and connectivity troubleshooting.
Monitor and maintain network devices, addressing routine performance issues.
Contribute to infrastructure improvements and system reliability.
Documentation & Field Support:
Develop and update technical documentation and user guides.
Maintain service records in the ticketing platform.