IT Support Systems Specialist

Agree Limited Partnership • Royal Oak, MI

9h

About The Position

IT Support & Systems Specialist: The IT Support & Systems Specialist owns the frontline IT experience across devices, identity, and Microsoft 365. This role is the first point of contact for team members, delivers outstanding on-site and remote support, and keeps our environment healthy via Intune/Autopilot, Entra ID, and Microsoft Defender. The ideal candidate thrives in a fast-moving, service-oriented environment and enjoys reducing friction for team members while improving the stability and security of endpoints and collaboration tools. The Specialist will report to the Chief Information Officer and work closely with business leaders across the company.

Requirements

• 5+ years supporting Windows endpoints and Microsoft 365 in a business environment.
• Hands-on with Microsoft Intune/Autopilot (provisioning, update rings, app packaging) and PowerShell.
• Working knowledge of Exchange Online, Teams, SharePoint/OneDrive administration.
• Familiarity with Microsoft Defender (for Endpoint and for M365) and incident first-response practices.
• Outstanding customer service and communication; calm under pressure in executive-facing situations.
• Organized and detail-oriented with strong ticket documentation and follow-through.

Nice To Haves

• Industry certifications across Microsoft 365, Security, or Endpoint (e.g., MD-102, MS-102, SC-200).
• Teams Rooms/AV support experience; basic networking (Wi-Fi/VLAN/printing).
• Experience with knowledge base tools and ITIL-lite process (incident/request/change).

Responsibilities

• Operate the ticket queue, meet documented SLAs, and publish clear how-to articles; analyze trends and drive down repeat incidents.
• Provision/deprovision and modify accounts, groups, mailboxes, and licenses; reinforce Multi-factor Authentication / Single Sign-on best practices in Entra ID.
• Provision, patch, and support Windows 10/11 laptops via Intune/Autopilot; manage BitLocker keys and device compliance; coordinate warranty/RMA. Liaise w/ Infrastructure partners troubleshooting all Meraki and/or A/V equipment when necessary.
• Support Outlook/Exchange Online, OneDrive, SharePoint, and Teams (including Teams Rooms/Phones); manage distribution groups and shared mailboxes.
• Triage phishing and Defender alerts, capture evidence, isolate endpoints when needed, and escalate to security partners per playbook.
• Execute day-one readiness, equipment logistics, app access, and exit collections; coordinate closely with People & Culture.
• Ensure rooms are meeting-ready; perform quick triage for executive/board meetings and coordinate vendor repairs when required.
• Maintain accurate inventory and spares; coordinate with third parties for printers, connectivity, and hardware repairs.
• Publish monthly SLA/Customer Satisfaction and endpoint health dashboards; recommend improvements to reduce friction and risk.

Benefits

• 100% company-paid monthly health insurance premiums for team members and dependents
• 100% company-paid short-term, long-term, and life insurance premiums for team members
• Simple IRA retirement plan with 3% company match
• 3 company-provided lunches per week
• Onsite fully equipped gym and locker rooms
• Opportunity to volunteer at a charity of your choosing with our Agree Gives Back program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees