IT Support Specialist

Victaulic•Easton, PA

12d

About The Position

The IT Support Specialist’s role is to provide desktop support for the end user and second level support for Systems Support. Maintaining and managing the desktop hardware and software environment while ensuring quality and consistency across the enterprise; researching and resolving technical problems concerning the PCs, printers and other peripherals; and implementing and updating all desktop hardware and software products. This role demonstrates a commitment to the understanding and updating of system documentation, optimization of PC environment and provides administrative support to the IT Department. The IT Support Specialist will also provide detailed information, timely updates, monthly reporting and all other requested tasks to direct manager and high level management teams.

Requirements

Position requires a minimum of 0-3 years of PC technical experience and a strong background in deployment of Microsoft Windows based systems in an enterprise environment.
Hands on experience with:
Desktop Software: MS Windows 7, Windows 10, MS Office 2013 – Office 365, Browsers and Anti-virus applications
Enterprise Desktop Management Tools: System Center Configuration Manager, Software Distribution Applications
Hardware: Desktops, Laptops, Thin Clients (e.g. Citrix), experience with Lenovo PC’s, Network Printers, Desk Phones, Mobile Phones
Technologies: Active Directory, TCP/IP Networking and Network Security
Scripting: VB, Power shell and batch file creation
Technician should also have experience with managing standards in a large, fast paced professional environment, including:
Familiarity with the additional complexities in supporting a mobile work force
Advanced knowledge of Microsoft Windows OS deployments/OS migration/identifying and troubleshooting application compatibility issues
Ability to manage and support large scale OS migrations introducing new technologies based on business needs and industry standards
Candidate must possess the following skills to be successful in the role:
Excellent verbal and written communications skills
Strong teamwork and interpersonal skills
Ability to work independently without intensive oversight
Initiative and ability to research problems independently, and finding the root cause
Emphasis on sharing of knowledge through good communications, peer training and written documentation
Develop, organize and maintain standard operational procedures
Team oriented, self-motivated and professionally skilled to work in a collaborative environment

Nice To Haves

Microsoft Certification – MCSE or equivalent individual certifications
CompTIA A+ Certification or equivalent experience

Responsibilities

Hardware Lifecycle Management
Evaluate departmental needs and ensure PC platform standards meet those needs
Develop and maintain hardware roadmap to keep cost down, but hardware current
Work with PC manufactures to select reliable models that conform to imaging requirements (e.g. Standardize components)
Recommend ways of improving our desktop architecture
Prepare quotations for personal computer equipment
Receive in new Hardware and Software and secure in storage area
Create and maintain documentation for HW assets
Client Software Management
Maintain core and departmental workstation images
Maintain PC build checklists based on best practices and ensure adhered to by all IT personnel
Oversee the analysis and testing of new and upgraded software, including developing and maintaining a testing plan; and automating the deployment of images
Work with Client Software Administrator to assist in the installation processes for the workstation using standard software distribution technologies
PC and Client Software Installations and Upgrades
Install, configure, test, and maintain end-user workstations
Install and maintain Desktop & Laptop personal computing hardware and software
Perform analysis, diagnosis and resolution for end-users and implement corrective solutions
Perform installations, moves, additions and changes for PCs and related peripherals
Hardware Support
Troubleshoot hardware issues down to the component level, when necessary
Troubleshoot printer issues and work with outside vendor for more complex issues
Prepare knowledge base documentation related incidents, when applicable
Carry out regular routine preventative maintenance schedule on hardware and applications
Act as the project lead (or key resource) in the deployment or imaging of PC and laptops
Phone / Telecommunications
Setup desk phones and related equipment
Setup mobile phones and related equipment
Troubleshoot all related hardware when necessary
Off-site Support
Remote support of locations outside of main campus
Travel off-site locations to support project task or user incidents
Support server and networking groups for onsite support when necessary
Evaluate emerging technologies and recommend purchasing, development or enhancement of relevant hardware and software as well as any other business changes that could affect PC service and support.