IT Support Specialist

T3 Services Group•Denver, CO

13d

About The Position

T3 Services Group supports a growing family of home service companies across the country, including plumbing, HVAC, and electrical brands. Our teams rely on strong systems and technology to keep operations running smoothly, and our IT team plays a critical role in supporting the people and platforms that power our business. We’re looking for a dependable IT Support Specialist to provide technical support to employees across the organization. This role helps keep our systems running smoothly by troubleshooting hardware, software, and system-related issues while supporting day-to-day IT operations. The ideal candidate enjoys solving problems, helping people, and ensuring technology works efficiently so our teams can stay productive.

Requirements

Experience in IT support, helpdesk, or system administration
Strong troubleshooting and problem-solving skills
Experience with Microsoft products and cloud-based systems
Excellent communication and organizational skills
Ability to manage multiple priorities with attention to detail

Nice To Haves

Experience with ServiceTitan or similar field-service platforms
Familiarity with ticketing systems and IT documentation

Responsibilities

Provide technical support for hardware, software, and network-related issues
Troubleshoot computers, mobile devices, printers, and other equipment
Install and configure workstations, laptops, and user accounts
Support company systems including email, collaboration tools, and business applications
Manage and respond to support tickets while documenting resolutions
Assist with employee onboarding and offboarding access
Maintain IT equipment inventory and coordinate repairs or replacements
Support system updates, upgrades, and IT projects