IT Support Specialist

Pacific Rim Capital • Irvine, CA

5d • $28 - $33 • Hybrid

About The Position

The IT Support Specialist is responsible for providing technical assistance and support to end users by diagnosing, troubleshooting, and resolving hardware, software, and network-related issues. This role ensures reliable operation of IT systems, maintains a high level of customer service, and supports day-to-day technology needs across the organization. The IT Support Specialist works closely with internal teams to install, configure, and maintain systems while contributing to continuous improvement of IT processes and user experience.

Requirements

• Bachelor’s degree required, preferably in information technology, computer science, business or other related fields
• 1-3 years of relevant experience
• Proficiency with Windows and/or macOS operating systems
• Experience with Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
• Knowledge of hardware troubleshooting (desktops, laptops, printers, peripherals)
• Familiarity with user account management (Active Directory, Entra ID/Azure AD)
• Basic networking knowledge (TCP/IP, DNS, DHCP, Wi‑Fi, VPN)
• Experience using ticketing systems (e.g., ServiceNow, Jira, Zendesk or Freshservice)
• Ability to install, configure, and update software and operating systems
• Understanding of cybersecurity best practices (encryption, MFA, phishing awareness)

Responsibilities

• Provide technical support to end users via phone, email, chat, or in person
• Diagnose, troubleshoot, and resolve hardware, software, network, and peripheral issues
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment
• Support operating systems, productivity tools, and business applications (e.g., Windows, Microsoft 365, VPNs)
• Manage user accounts, permissions, and access controls (e.g., Active Directory, SharePoint)
• Respond to and track support requests via a ticketing system, ensuring timely resolution and documentation.
• Develop effective solutions for root causes of tickets submitted.
• Escalate complex issues to higher-level IT teams or vendors when necessary
• Perform routine system maintenance, updates, and patching
• Assist with onboarding and offboarding by setting up and decommissioning user accounts and equipment
• Maintain IT asset inventory and documentation of procedures and solutions
• Educate users on best practices, security awareness, and proper use of IT resources
• Support basic network troubleshooting (LAN/WAN, WiFi connectivity, VPN access)
• Ensure compliance with IT policies, security standards, and data protection requirements
• Participate in IT projects, system upgrades, and process improvement initiatives
• Other duties as assigned

Benefits

• Comprehensive medical, dental, vision, and life insurance, along with an Employee Assistance Program and 401(k) plan with company match, available for full-time employees.
• Accrue three weeks of PTO annually.
• Enjoy 15.5 paid holidays throughout the year.
• Flexible hybrid work arrangement available once you are fully integrated into your role.
• Join our volunteer-based culture committee to help shape our workplace culture.
• Participate in monthly company events and quarterly team-building activities.
• Work in our modern office located in central Orange County, CA, featuring sit-stand desks and a vibrant atmosphere.
• Daily snacks, along with premium coffee and tea options, provided.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level