IT Support Specialist

Pfaudler CompanyRochester, NY
19d

About The Position

GMM Pfaudler US Inc is a leading supplier of highly engineered glass-lined critical equipment and process systems for global energy, chemical and industrial markets.

Requirements

  • Knowledge of Microsoft Windows PC operating systems
  • Knowledge of Microsoft Active Directory Domain services
  • Knowledge of IP V4 & IP V6 ethernet networking principles with a basic understanding of switching and routing
  • Knowledge of Microsoft Office 365 product portfolio
  • IT related degree or job experience with professional certification preferred. Minimum 5 years full-time with manufacturing or IT services organization preferred.
  • Excellent customer service abilities and proficient in soft skills such as: verbal, interpersonal, listening, time management, analytical & problem solving and professionalism.

Responsibilities

  • User & Helpdesk support
  • Provide day-to-day assistance to the user community answering questions, providing hardware & software support training and resolving individual issues.
  • Provide user support for Microsoft Office 365
  • Provide user support to shared network resources
  • Assist with individual software installation & setup
  • Maintain user onboarding and separation processes for account maintenance
  • Work within the Helpdesk ticket system to address and correct hardware & software break/fix events.
  • Maintain PC assets for performance, security, stability and software updates.
  • Track all PC assets via internal tracking application
  • Maintain operation of networked and individual printing devices including supplies and repair via external services.
  • Manage print server functionality.
  • Provide user support to shared network devices
  • Where applicable, provide mobile device support for smart phones & tablets.
  • Assist users with setup and operation of devices

Benefits

  • Medical
  • Dental
  • Vision
  • Life Insurance and Disability coverage
  • 401(k) Plan with employer match and safe harbor contribution
  • Vacation
  • Holidays
  • Tuition Reimbursement
  • professional development opportunities

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Education Level

No Education Listed

Number of Employees

501-1,000 employees

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