IT Support Specialist

Pfaudler Company•Rochester, NY

19d

About The Position

GMM Pfaudler US Inc is a leading supplier of highly engineered glass-lined critical equipment and process systems for global energy, chemical and industrial markets.

Requirements

Knowledge of Microsoft Windows PC operating systems
Knowledge of Microsoft Active Directory Domain services
Knowledge of IP V4 & IP V6 ethernet networking principles with a basic understanding of switching and routing
Knowledge of Microsoft Office 365 product portfolio
IT related degree or job experience with professional certification preferred. Minimum 5 years full-time with manufacturing or IT services organization preferred.
Excellent customer service abilities and proficient in soft skills such as: verbal, interpersonal, listening, time management, analytical & problem solving and professionalism.

Responsibilities

User & Helpdesk support
Provide day-to-day assistance to the user community answering questions, providing hardware & software support training and resolving individual issues.
Provide user support for Microsoft Office 365
Provide user support to shared network resources
Assist with individual software installation & setup
Maintain user onboarding and separation processes for account maintenance
Work within the Helpdesk ticket system to address and correct hardware & software break/fix events.
Maintain PC assets for performance, security, stability and software updates.
Track all PC assets via internal tracking application
Maintain operation of networked and individual printing devices including supplies and repair via external services.
Manage print server functionality.
Provide user support to shared network devices
Where applicable, provide mobile device support for smart phones & tablets.
Assist users with setup and operation of devices