IT Support Specialist

Key School • Annapolis, MD

12h

About The Position

Key School is seeking a service-oriented and technically skilled IT Support Specialist. This role serves as the first line of support for our faculty and staff. The candidate will have at least 2 years of relevant experience and a passion for fostering an environment where technology is used to support teaching and learning. Reporting to the Director of Information Technology, Key’s next IT Support Specialist will be responsible for maintaining the daily health of the digital ecosystem, troubleshooting hardware and software issues, and providing a warm, helpful presence for users.

Requirements

• At least 2 years of professional IT support experience.
• Associate’s degree in a technical field or equivalent certifications (CompTIA A+, Google IT Support, etc.).
• Strong proficiency in managing Google Drive, Gmail, Calendar, Docs, and the Admin Console.
• In-depth knowledge of macOS and iOS troubleshooting, configuration, and management (MDM experience is a plus).
• Proficiency in supporting Windows 10/11 environments.
• Exceptional customer service skills with the ability to explain technical concepts to non-technical users with patience and empathy.
• Excellent time management skills and a proven ability to meet deadlines and manage multiple priorities and deadlines.
• Ability to lift and carry equipment up to 40 lbs (e.g., computers, printers, monitors).
• Ability to move frequently across campus to support various buildings and classrooms.
• Ability to crawl under desks or work in tight spaces to manage cabling.

Nice To Haves

• Prior experience working in a K-12 or higher education environment.
• Familiarity with Mobile Device Management systems (e.g., Jamf, Mosyle, Google Admin).
• Experience troubleshooting interactive displays (SmartBoards), projectors, and sound systems.

Responsibilities

• Serve as the primary point of contact for all tech support requests via email, phone, walk-ins, and the ticketing system.
• Diagnose and resolve issues related to hardware, software, network connectivity, and audio/visual equipment.
• Escalate complex issues to the Director of IT when necessary.
• Manage user lifecycle events, including creating accounts, resetting passwords, and managing permissions within Google Workspace and Active Directory.
• Provide rapid response to classroom technology emergencies (e.g., smartboard and sound issues, internet connectivity issues, inability to print) to minimize instructional downtime.
• Troubleshoot, repair, or coordinate repairs for school-owned devices, including MacBooks, iPads, Windows laptops, Chromebooks, and Smartboards.
• Assist in the annual summer imaging, configuration, and deployment of faculty and student devices.
• Maintain accurate inventory records of hardware assets and software licenses.
• Create and update "How-To" guides and FAQ documentation for the school community.
• Assist in the technology orientation for new faculty, staff, and students.
• Maintain confidentiality and handle sensitive information with discretion

Benefits

• Key School offers competitive salaries and a comprehensive benefits package including health, dental and vision insurance, a generous 403(b) Plan, and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree