IT Support Specialist

Take Command Health•Dallas, TX

2h•Hybrid

About The Position

We're hiring an IT Support Specialist who will serve as the frontline of technical assistance across the organization. This role provides timely, customer-focused support for hardware, software, network, and account-related issues. The ideal person is a natural problem-solver who communicates clearly, thrives in a fast-paced environment, and genuinely enjoys helping others succeed through technology.

Requirements

1–2 years of experience in IT support or a related technical role
Strong understanding of Windows and/or macOS environments
Familiarity with Microsoft 365, email clients, and common business applications
Basic knowledge of networking concepts (DNS, DHCP, VPN, WiFi)
Experience with ticketing systems
Excellent communication and customer service skills
Ability to prioritize tasks and manage time effectively
Capable of lifting equipment (typically up to 25 lbs.)

Responsibilities

Provide first level support for incoming helpdesk tickets via phone, email, chat, or in person
Troubleshoot issues related to Windows/macOS, productivity applications, printers, and mobile devices
Assist with password resets, account provisioning, and access management
Diagnose and resolve basic network connectivity problems
Escalate complex issues with clear documentation
Set up, configure, and deploy laptops, desktops, and peripherals
Install, update, and maintain approved software applications
Perform routine maintenance and ensure devices meet security standards
Log all support interactions in the ticketing system with accurate details
Create and update knowledge base articles for common issues
Follow established IT procedures and contribute to process improvements
Communicate solutions in a friendly, patient, and easy-to-understand manner
Provide guidance to nontechnical users and help them feel confident using technology
Maintain professionalism and empathy during high pressure situations

Benefits

We offer competitive pay and health benefits to share with this position.
A generously funded ICHRA for medical, dental, and vision premiums and medical expenses. You get to use our own product and we think that’s so exciting and rare!
Unlimited personal vacation in addition to regular company holidays.
401(k): 90-day eligibility for 4% match that vests over 4 years with a one year cliff!
We have two beautiful offices in Richardson, Texas (City Line) and Austin, Texas. The kitchen is well-stocked and we've designed the space to have lots of different areas to work--lounge on the couch, stand near your colleague at a kiosk desk or hole up in one of our phone rooms!
Competitive parental leave for new parents.
Up to two paid days of Paw-ternity leave. We recognize that pets are family too - and supporting life outside of work (including four-legged members) matters!
ClassPass corporate membership with access to over 73,000 fitness and wellness options.
Flexible on where you work – we believe in the power of connecting with intention! While we hope to see you around the office on a regular basis, you also have the ability to work from home some when you need to get focus work done.

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