IT Support Specialist (Contractor)
About The Position
The IT Support Specialist (Contractor) reports to the Sr. Director of Information Technology and provides hands-on support for the organization’s IT environment. This role delivers Level 1 and Level 2 technical support, including workstation provisioning, application deployment, peripheral support, and troubleshooting of hardware and software issues. The position also assists with more advanced technical problems and supports device management and system administration activities. This is a 100% on-site role with a fixed schedule, offering practical experience in a fast-paced IT environment. The ideal candidate has a solid technical foundation and is motivated to grow their skills and career in information technology at a biopharma company .
Requirements
- Bachelor’s degree in Information Technology or a related field, or 1–3 years of relevant IT support experience.
- Strong troubleshooting skills and working knowledge of IT fundamentals, including the OSI model.
Responsibilities
- Administer users, groups, and devices in systems such as Active Directory, Microsoft Admin Center, and Okta.
- Provide end-user support for productivity tools including Outlook, Teams, Excel, and PowerPoint.
- Troubleshoot workstation, conference room, and collaboration technology issues (Zoom and Teams) audio / visual systems.
- Assist senior IT staff with advanced issue resolution, trend identification, and escalation as needed.
- Support cloud-based device management and security tools (e.g., NinjaOne , SentinelOne ) , experience working in an IT service management ticketing system.
- Manage access to systems such as SharePoint, OneDrive, and Egnyte in accordance with internal approval processes.
- Support managed laboratory and benchtop instrument systems subject to compliance requirements.
- Troubleshoot network, hardware, and software issues and document resolutions in the IT service management system.
- Create and maintain end-user and internal IT documentation.
- Manage IT asset inventory, procurement, and warranty tracking.
- Deliver professional, responsive customer service with clear written and verbal communication.
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What This Job Offers
Career Level
Entry Level
