IT Support Specialist

AeroVironment

1d

About The Position

As an IT Support Specialist in the Joint Navigation Warfare Center (JNWC) you will help empower the Department of Defense’s navigation warfare (NAVWAR) mission ensuring positioning, navigation and timing superiority. You will serve as a member of a team providing combatant commanders and joint force commanders with subject matter expertise on planning and conducting NAVWAR by providing knowledge of friendly and enemy NAVWAR order of battle and PNT-related successes and threats. You will support the Government with the integration, at the theater strategic level, of C4, cyber, and cyberspace operations into JNWC's strategic and operational objectives. More About this Role: You will provide technical support for end user devices hardware (laptops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), network infrastructure (routers, switches, etc.), Voice over Internet Protocol (VoIP), audiovisual display systems, duress alarms, analog and wireless technologies Schedules and coordinates customer desk‐side support for the installation of new software or to performance hardware or software break/fix activities Sets‐up and configures new end-user equipment including laptops, mobiles devices, printers, copiers, VTC units, VoIP phones and other peripherals Investigates and resolves all connectivity issues related to end‐user, site infrastructure and IT equipment Actively participates in construction project planning, providing detailed requirements for facility IT specifications Responsible for the on‐site coordination of break/fix installations with hardware maintenance providers, providing after hours support when required Executes and maintains IT infrastructure inventory information, completing regularly scheduled inventories of all IT cabinets and IT cabinet equipment, updating pictures, drawings and asset information Recommends customer service and IT process support enhancements by researching and recommending new technologies and processes.

Requirements

• 5 Yrs. Relevant experience.
• Current Top Secret clearance, ability to get SCI Security Clearance.
• BA/BS technical degree in computer science, information technology or a related field.
• ITAR Requirement: This position requires access to information that is subject to compliance with the International Traffic Arms Regulations (“ITAR”) and/or the Export Administration Regulations (“EAR”). In order to comply with the requirements of the ITAR and/or the EAR, applicants will be asked to provide specific documentation to verify U.S. person status under the ITAR and the EAR. A “U.S. person” according to their definition is a U.S. citizen, U.S. lawful permanent resident (green card holder), or protected individual such as a refugee, or asylee. See 22 CFR § 120.15. Some positions will require current U.S. Citizenship due to contract requirements.

Nice To Haves

• Information Assurance Level Technician experience in a large gov consulting environment.
• IAT Level II Certifications: CompTIA CySA+/CompTIA Security+/EC-Council CND

Responsibilities

• Provide technical support for end user devices hardware (laptops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), network infrastructure (routers, switches, etc.), Voice over Internet Protocol (VoIP), audiovisual display systems, duress alarms, analog and wireless technologies
• Schedules and coordinates customer desk‐side support for the installation of new software or to performance hardware or software break/fix activities
• Sets‐up and configures new end-user equipment including laptops, mobiles devices, printers, copiers, VTC units, VoIP phones and other peripherals
• Investigates and resolves all connectivity issues related to end‐user, site infrastructure and IT equipment
• Actively participates in construction project planning, providing detailed requirements for facility IT specifications
• Responsible for the on‐site coordination of break/fix installations with hardware maintenance providers, providing after hours support when required
• Executes and maintains IT infrastructure inventory information, completing regularly scheduled inventories of all IT cabinets and IT cabinet equipment, updating pictures, drawings and asset information
• Recommends customer service and IT process support enhancements by researching and recommending new technologies and processes.

Benefits

• AV offers an excellent benefits package including medical, dental vision, 401K with company matching, a 9/80 work schedule and a paid holiday shutdown.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level