IT Support Specialist
About The Position
UFG is currently seeking an IT Support Specialist who will be responsible for providing frontline technical support to internal users across the organization. This role focuses on the installation, configuration, and maintenance of hardware, software, operating systems, and mobile devices, ensuring a stable and productive end-user environment. Support is delivered via phone, remote tools, email, and in person. You’ll troubleshoot technical issues, resolve service requests, and escalate complex issues to senior members of the IT Support team or the Support Engineering team. The ideal candidate is detail-oriented, solutions-driven, and committed to delivering outstanding service in a fast-paced environment.
Requirements
- High school diploma or equivalent required.
- 1–2 years of experience in an IT support, help desk, or service desk environment preferred.
- Experience with Windows 10/11, macOS, iOS, Microsoft Office 365, and basic networking concepts.
- Basic to intermediate troubleshooting and technical support skills.
- Strong communication and customer service skills, both written and verbal.
- Ability to follow procedures and adapt to changing technology environments.
- Detail-oriented with strong documentation habits and organizational awareness.
- Team player with a willingness to learn and take initiative.
Nice To Haves
- Associate’s degree in information technology or a related field preferred, or equivalent work experience.
- CompTIA A+, Network+, or Microsoft Certifications are a plus.
- Commitment to continued learning through courses, certifications, and in-house training.
- Familiarity with imaging, reimaging, and zero-touch deployment of workstations is a plus.
- Exposure to mobile device management (MDM) and endpoint security tools is beneficial.
Responsibilities
- Provide hands-on and remote technical support for desktop hardware, laptops, peripherals, operating systems (Windows/macOS), and mobile devices (iOS).
- Install, configure, and maintain applications, software, system patches, and user profiles.
- Respond to and document support requests in the ticketing system; ensure timely communication and resolution of issues.
- Assist with workstation setup and deployment for new hires, including account provisioning and peripheral configuration.
- Troubleshoot and resolve common technical problems related to Microsoft 365, VPN, Citrix, printing, networking, and endpoint security.
- Escalate unresolved or complex technical issues to senior team members or the IT Support Engineering team, as appropriate.
- Support inventory tracking and equipment lifecycle processes including device assignment, returns, and upgrades.
- Contribute to documentation and knowledge base articles for internal use.
- Recommend improvements to IT support procedures and tools to enhance efficiency and user experience.
- Stay informed on current and emerging technologies relevant to the role.
- Assist in testing and providing user-focused feedback during the rollout of new systems and applications, in coordination with the Infrastructure and Application Engineering teams.
Benefits
- Annual incentive compensation
- Medical, dental, vision & life insurance
- Accident, critical Illness & short-term disability insurance
- Retirement plans with employer contributions
- Generous time-off program
- Programs designed to support the employee well-being and financial security.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
