IT Support Specialist, Corporate Operations

Sony Honda Mobility of America • Torrance, CA

8h • $80,000 - $100,000 • Onsite

About The Position

Sony Honda Mobility of America Inc. is a proud subsidiary of Sony Honda Mobility Inc., a 50/50 joint venture between Sony and Honda, headquartered in Tokyo, Japan. Our American headquarters in Culver City, California, established in March 2023, is at the forefront of bringing the innovative electric vehicle, AFEELA, to the US market. AFEELA embodies the essence of "FEEL," creating an interactive relationship where people and mobility connect through advanced sensing and network technologies.
At Sony Honda Mobility of America, we are dedicated to moving people through innovative solutions inspired by diversity. Join us in shaping the future of mobility with creativity, technology, and a commitment to excellence. Apply now to make a difference!
Position Summary
Sony Honda Mobility of America (SHMA) is seeking a highly capable and service-oriented IT Support Specialist to provide hands-on technical support across our Torrance and Culver City locations, including regular support at the Sony Pictures Studios campus.
This role is ideal for an experienced IT professional who enjoys working directly with employees in both corporate and studio environments and who takes ownership of day-to-day IT operations. You will support executives, engineers, and business teams, manage end-user systems, install and troubleshoot Microsoft Office 365 applications and services, support Entra ID user access and device enrollment, and manage SharePoint sites including permissions, document libraries, basic site updates, and ongoing user support. You will also partner closely with IT leadership on technology improvements and operational stability.
This is a fast-paced, startup-style environment where priorities move quickly and adaptability is essential. The right candidate is proactive, dependable, and takes pride in keeping teams productive, secure, and well supported through reliable systems and responsive service.

Requirements

• 3 to 5 years of experience in an IT Support Specialist or similar role
• Strong experience supporting Windows 10 and 11 and macOS environments
• Hands-on experience supporting Microsoft Office 365, Entra ID, and SharePoint sites and services
• Proven ability to troubleshoot hardware, operating systems, and application issues efficiently
• Experience managing user accounts, permissions, and device access
• Strong customer service mindset with the ability to support both technical and non-technical users
• Excellent organizational skills with strong attention to detail and follow-through
• Ability to prioritize and manage multiple support requests in a fast-moving environment
• Strong written and verbal communication skills

Nice To Haves

• Industry certifications such as CompTIA A+, Network+, MCSA, MCSE, CCNA, or ACSP
• Vendor certifications from Microsoft, Apple, or Cisco
• Experience with scripting or automation using PowerShell or similar tools
• Experience supporting collaboration platforms and document management systems in growing organizations
• Experience supporting executive users and customer-facing environments

Responsibilities

• Provide high-quality IT support to onsite and remote employees across Torrance and Culver City locations
• Serve as the primary point of contact for end user IT support requests, including hardware, software, and access issues
• Support employee onboarding by preparing hardware, configuring accounts, and ensuring day-one readiness
• Troubleshoot, configure, and maintain Windows 10 and 11 and macOS operating systems
• Support and maintain HP and Apple hardware including laptops, desktops, and peripherals
• Install, configure, and troubleshoot Microsoft Office 365 applications and services
• Support Entra ID user access, device enrollment, and identity-related issues
• Manage and maintain SharePoint sites including permissions, document libraries, basic site updates, and user support
• Troubleshoot SharePoint access, sync, and collaboration issues across departments
• Support conference room audio visual systems and collaboration tools
• Assist with software updates, system upgrades, and device refresh cycles
• Train end users on hardware, software, and collaboration tools to improve productivity and adoption
• Document IT processes, procedures, and troubleshooting guides to support scalability and consistency
• Partner with IT managers and cross-functional teams on technology projects and deployments
• Support governance, security, and best practices for Office 365 and SharePoint usage
• Monitor emerging technologies and recommend improvements to IT support practices
• Provide occasional support for special events and executive meetings as needed

Benefits

• Comprehensive medical, dental, and vision benefits
• Flexible Working Policy
• Paid parental leave
• 401k Program
• “Take What You Need” time off policy, with a minimum of 15 days off per year, and holiday breaks
• Yearly bonuses (subject to eligibility)
• Company phone (subject to eligibility)
• Company swag
• A brand new laptop and monitor
• Special discounts on Sony products
• Learning and Development quarterly stipend
• More to come!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees