IT Support Specialist

Coastal Beverage Company Inc•Wilmington, NC

About The Position

Join the COASTAL CREW! Coastal Beverage Company, Inc., the leading beverage distributor in Eastern North Carolina is looking for an IT SUPPORT SPECIALIST. If you are a service driven professional looking for a solid career with a growing company, then we invite you to join our CREW! As an IT SUPPORT SPECIALIST, you will support hardware with routine troubleshooting and maintenance including PCs, notebooks, handhelds, and other IT devices among other IT related tasks. Professional appearance, excellent time management, and outstanding customer service skills required. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Requirements

Possess education equivalent to one-year certificate from college or technical school and a minimum two years of similar or related experience; or equivalent combination of education and experience.
Possess computer skills requiring knowledge of word processing software, e-mail software, spreadsheet software, order processing systems, and Internet.
Possess knowledge of Windows OS, Windows 10, Mac OS and iOS including future releases, mobile printers, WLAN, and Bluetooth.
Possess the ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Possess ability to drive as an essential job function.

Responsibilities

Assist in installation and configuration of new technologies.
Deploy and replace PCs and mobile devices and other IT equipment as needed for life-cycle management. Recommend devices that require replacement to management.
Diagnose and troubleshoot software and server systems.
Provide support for issues logged on the help desk.
Support hardware with routine troubleshooting and maintenance including PCs, notebooks, handhelds, and other IT devices.
Create documentation for devices maintained; assist with general IT documentation.
Act as liaison between service center and corporate IT including site visits for hardware replacement and/or troubleshooting.
Manage creation of all new users and disable users exiting the company in coordination with the new user automation software.
All other duties and responsibilities as assigned.