IT Support Specialist

Denton House Interiors • Holladay, UT

9h • Onsite

About The Position

At the heart of our organization is a commitment to excellence - not just in what we offer our members and guests, but in how we support the team behind the experience. We believe technology should feel effortless, responsive, and human-centered. That’s where you come in. We’re looking for an IT Support Specialist who takes pride in solving problems, elevating the service desk experience, and ensuring every employee has the tools they need to do their best work. If you enjoy ownership, collaboration, and continuous learning, this role offers the opportunity to make a meaningful impact every day. The Role As our IT Support Specialist, you’ll be a trusted resource across the organization, providing hands-on and remote technical support in both Windows and macOS environments. You’ll manage service desk tickets from start to finish, troubleshoot thoughtfully, and help create a smooth, professional technology experience for every user. This is a highly visible role that blends technical expertise with strong customer service - ideal for someone who enjoys both solving complex issues and delivering exceptional support.

Requirements

• 2+ years of experience in IT support, help desk, or service desk environments
• Strong working knowledge of Windows and macOS operating systems
• Proficiency with Microsoft Office Suite and remote support tools
• Experience using ticketing systems (Freshworks, ServiceNow, Zendesk, Jira Service Management, or similar)
• Foundational understanding of networking concepts (IP, DNS, DHCP)
• Clear, professional communication skills — both written and verbal
• A proactive mindset and strong problem-solving abilities
• A genuine desire to learn, grow, and improve systems

Nice To Haves

• CompTIA A+, Microsoft Modern Desktop Administrator, or similar certifications
• Associate’s or bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
• Experience tracking service metrics or reporting

Responsibilities

• Provide Tier 1 and Tier 2 technical support across Windows and macOS systems
• Support users in person, by phone, chat, and remote tools
• Install, configure, and troubleshoot laptops, desktops, printers, mobile devices, and peripherals
• Resolve service desk tickets efficiently, documenting actions and escalating when needed
• Troubleshoot Microsoft Office applications (Word, Excel, Outlook, Teams) and other business software
• Assist with user accounts, permissions, and system access in partnership with the Systems Administrator
• Maintain accurate asset inventory and IT documentation
• Collaborate with the broader IT team to resolve more complex technical challenges
• Research and explore new technologies with curiosity and initiative
• Contribute to departmental projects and continuous improvement efforts

Benefits

• Be part of a collaborative, service-driven culture
• Work in an environment where technology directly enhances the member and team experience
• Gain exposure to both day-to-day support and broader IT initiatives
• Grow your skills in a team that values initiative and professional development
• If you’re someone who takes ownership, values responsiveness, and enjoys building reliable systems that empower others, we’d love to connect.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree