IT Support Specialist

Hebbia • New York, NY

18h • $80,000 - $110,000 • Onsite

About The Position

You’ll be Hebbia’s IT backbone. You’ll keep our people and offices running. You’ll handle walk-ups, tickets, conference rooms, events, and onsite hardware. You’ll manage identity, access, and SaaS tools with care. You’ll document what you learn so the whole company moves faster.

Requirements

• 3–5 years in IT support or related roles
• Clear, direct communicator; organized and detail-oriented
• Demonstrated ability to self-manage against objectives and escalate appropriately
• Known for white-glove support and customer service under pressure
• Confident administrator of Mac, Windows, iOS, and Android ecosystems - ideally direct Device Management experience defining policies, managing exceptions, etc.
• Hands-on with office AV systems and collaboration software: install, configure, maintain
• Experienced with enterprise SaaS and modern ticketing/remote tools

Nice To Haves

• identity providers (Okta, OneLogin)
• vendor management
• startup experience

Responsibilities

• Be the onsite point of contact for business technology: A/V, user onboarding, badge systems, deskside support, events
• Provide reliable global support via tickets and walk-ups: hardware, networks, SaaS
• Write, maintain, and adhere to clearly documented runbooks for users and IT team
• Administer SaaS apps like Google Workspace, Okta, Slack, Linear
• Handle account provisioning and deprovisioning with precision and security
• Track, maintain, and deploy hardware inventory; coordinate ordering, repairs and replacements
• Support cybersecurity and compliance objectives such as system audits and accreditations
• Cover teammates during PTO; hand off cleanly across time zones
• Join an on-call rotation; travel occasionally for office or event support

Benefits

• PTO: Unlimited
• Insurance: Medical + Dental + Vision + 401K + Wellness Benefits
• Eats: Catered lunch daily + doordash dinner credit if you ever need to stay late
• Parental leave policy: 3 months non-birthing parent, 4 months for birthing parent
• Fertility benefits: $15k lifetime benefit
• New hire equity grant: Competitive equity package with unmatched upside potential

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed