IT Support Specialist
About The Position
The IT Support Specialist is responsible for ensuring the reliability, performance, and usability of business-critical applications and infrastructure. This role owns incident and request resolution for assigned applications and systems, partners with business owners and vendors on enhancements, and drives service quality through proactive monitoring, documentation, and continuous improvement. They install and configure hardware and software, resolve technical issues, participate in projects and complete assigned deliverables. The analyst will be a key liaison between end users, IT, and third-party providers, helping the organization meet SLAs and deliver excellent colleague experience.
Requirements
- 1-3 years’ experience in application support, systems analysis, or IT operations.
- Strong understanding of computer hardware and software.
- Ability to diagnose and resolve technical issues efficiently.
- Ability to clearly communicate technical information to colleagues.
- Ability to provide friendly and helpful assistance to colleagues.
- Ability to analyze problems and identify solutions.
- Ability to prioritize tasks and meet deadlines.
- Ability to learn and adapt to new technologies and situations
Responsibilities
- Troubleshooting and Problem Solving: Identify, diagnose, and resolve hardware, software, and network issues.
- Installation and Configuration : Install, configure, and maintain computer hardware, software, and networks.
- Monitoring and Maintenance: Monitor system performance, maintain computer systems and networks, and ensure efficient operation.
- Support and Assistance: Provide technical support to colleagues, respond to support requests, and assist with new software and hardware deployments.
- Documentation: Document issues, solutions, and procedures.
- Communication: Communicate effectively with colleagues, and management about technical issues and solutions.
- Continuous Learning: Stay up to date with new technologies and best practices.
- On-Call/After-Hours: Participate in an on-call rotation to support priority incidents and scheduled releases outside business hours.
Benefits
- Generous Compensation & Benefits Package
- Health, Dental & Vision Insurance
- Company-Paid Life Insurance
- 401(k) Savings Plan
- Paid Time Off: Vacation, Holiday, Sick Time
- Employee Assistance Program (EAP)
- Career Growth Opportunities
- Various Employee Perks and Rewards
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
