IT Support Specialist
About The Position
We are seeking a highly organized and experienced Level II/III IT Support Specialist to provide advanced technical support across a 300-employee organization in the construction equipment industry. This role serves as a bridge between frontline support and higher-level engineering, resolving complex technical issues while supporting infrastructure, systems, and end users. With a small IT team (currently 2 professionals), this role offers strong visibility and the opportunity to make a meaningful impact. This is ideal for a well-rounded IT professional who enjoys being a “jack of all trades,” thrives in a hands-on environment, and takes pride in delivering exceptional customer service.
Requirements
- 4+ years of IT support experience (strong Level II/III capability preferred)
- Strong experience with: Windows OS environments Active Directory Microsoft 365 / O365
- Solid troubleshooting and problem-solving skills
- Understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Strong communication skills with a patient, customer-focused approach
- Highly organized and able to manage multiple priorities independently
Nice To Haves
- Experience with Cisco Meraki networking
- Familiarity with Microsoft Intune
- Exposure to Power BI
- Previous experience in manufacturing, construction, or industrial environments
- Relevant certifications (CompTIA, Microsoft, etc.)
Responsibilities
- Respond to and resolve escalated Level 1 support tickets (hardware, software, and network issues)
- Troubleshoot complex issues involving desktops, laptops, mobile devices, printers, and peripherals
- Administer and support Active Directory and Microsoft 365 (O365)
- Assist with endpoint management, patching, and system updates
- Support imaging, deployment, and configuration of new systems
- Maintain asset inventories, documentation, and knowledge base articles
- Collaborate with vendors (e.g., Dell, Sophos) for warranty and advanced troubleshooting
- Provide both onsite and remote support as needed
- Assist with infrastructure projects, upgrades, and rollouts
- Mentor Level 1 technicians and share best practices
- Ensure compliance with company IT policies and security standards
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
