IT Support Specialist (56478)

A-Max Auto Insurance Master•Dallas, TX

17h•Hybrid

About The Position

Start Your Career at A-MAX Insurance! At A-MAX Insurance, we are growing fast, and we want YOU to be part of our success! For over 20 years, we have been helping our employees grow and reach their goals, and we are looking for motivated people ready to start their journey with us. About A-MAX Insurance: A-MAX is an industry leader that specializes in providing low-cost insurance to thousands of customers and businesses. We are dedicated to exceeding expectations by continuing to set forth our commitment of providing excellent service, affordable rates, and convenient locations. We believe that buying insurance should be quick, easy, and hassle-free; which is why we have made it our mission to simplify insurance by providing easy-to-understand, customized policies that best fit the needs and budgets of our customers. A-MAX actively fosters the growth of our employees and company to maximize our positive impact on the community. Our motivation is to provide sustainable career opportunities for our employees and reward them for their dedication and commitment. A-MAX has aided in the economic growth of local communities by more than tripling our workforce and adding more jobs in low-to-middle-income neighborhoods. Why Join Us? Compensation Competitive Salary Weekly Payroll Comprehensive Benefits Medical, Dental, and Vision Insurance Voluntary Benefits FREE Basic Life Insurance & Long-Term Disability Coverage Time Off & Work-Life Balance Paid time Off (PTO) Hybrid work schedule Paid holidays Financial Security & Retirement 401(k) with up to a 4% Company Match Short Waiting Period for to start Retirement Benefits Career Growth & Support Opportunities for Internal Advancement Dynamic, innovative, and collaborative work environment. Qualifications Achieve your Max potential at A-MAX! A - MAX Auto Insurance has been growing exponentially for the last 20 years. Our fast-growing and innovative company is looking for an IT Support Specialist to join our Corporate Family, located in Dallas, Texas. At A-MAX, we value the strong individual competencies that everyone brings to the table and are committed to your individual growth and advancement. We are looking for candidates that have drive, ambition, and want to build a rewarding career. We want A-MAX Auto Insurance to be your employer of choice!!! We have a culture that values diversity, growth, respect, and integrity. A successful candidate would have a service-oriented attitude with solid interpersonal skills. They should be able to work in a fast-paced environment and be a strategic thinker. Hours: 8:00AM-5:00PM CST Hybrid Role in Dallas, TX

Requirements

Bachelor’s Degree in computer science, IT or similar is preferred
Some college coursework in information systems or equivalent is required
One to three years IT experience required
COMPTIA A+ is required
Must have knowledge of procedures, utilities, and program script is required
service-oriented attitude with solid interpersonal skills
be able to work in a fast-paced environment and be a strategic thinker

Responsibilities

Provide technical assistance, information gathering and support for incoming queries and issues related to computer systems, software, and hardware
Provide training to users as part of the normal course of troubleshooting
Logging, categorizing, and actioning all income ticket activity in the Helpdesk Ticketing system
Perform regular follow-ups with all incoming ticket activity in the Helpdesk Ticketing system
Install, modify, and repair computer hardware and software issues
Manage user accounts, updates, and password resets
Assist other IT teams with maintenance of the company IT infrastructure, software and hardware rollouts, and project tasks as assigned
Install computer peripherals for users
Manages the back-up rotation process; restores files as necessary