IT Support Specialist (56478)

A-MAX AUTO INSURANCE MASTER•Dallas, TX

23h•Hybrid

About The Position

Achieve your Max potential at A-MAX! A-MAX Auto Insurance has been growing exponentially for the last 20 years. Our fast-growing and innovative company is looking for an IT Support Specialist to join our Corporate Family, located in Dallas, Texas. At A-MAX, we value the strong individual competencies that everyone brings to the table and are committed to your individual growth and advancement. We are looking for candidates that have drive, ambition, and want to build a rewarding career. We want A-MAX Auto Insurance to be your employer of choice!!! We have a culture that values diversity, growth, respect, and integrity. A successful candidate would have a service-oriented attitude with solid interpersonal skills. They should be able to work in a fast-paced environment and be a strategic thinker. Hours: 8:00AM-5:00PM CST Hybrid Role in Dallas, TX

Requirements

Bachelor’s Degree in computer science, IT or similar is preferred
Some college coursework in information systems or equivalent is required
One to three years IT experience required
COMPTIA A+ is required
Must have knowledge of procedures, utilities, and program script is required

Responsibilities

Provide technical assistance, information gathering and support for incoming queries and issues related to computer systems, software, and hardware
Provide training to users as part of the normal course of troubleshooting
Logging, categorizing, and actioning all income ticket activity in the Helpdesk Ticketing system
Perform regular follow-ups with all incoming ticket activity in the Helpdesk Ticketing system
Install, modify, and repair computer hardware and software issues
Manage user accounts, updates, and password resets
Assist other IT teams with maintenance of the company IT infrastructure, software and hardware rollouts, and project tasks as assigned
Install computer peripherals for users
Manages the back-up rotation process; restores files as necessary