IT Support Specialist
About The Position
Serenity Healthcare is hiring an IT Support Specialist ON SITE for our corporate office located in our Sandy Springs, Georgia office. (No relocation assistance is available.) This employee will be instrumental in procuring, configuring, and managing the hardware and software to propel the company to new levels. The ideal candidate has excellent interpersonal skills, a kind bedside or desktop manner and can keep systems running smoothly ahead of business demands. This is a great opportunity to grow your career and make a difference for those who need it most! Who We Are Serenity Healthcare has helped thousands of patients take back their lives from mental illness with specialized clinical expertise and the foremost cutting-edge technology available in mental health today. We believe people should live their best lives, and mental health is a substantial segment of total well-being. We bring the same passion we have for improving our patient’s lives to providing a work experience that will help you do your best work, enjoy the time you invest at work, and succeed in life outside of work. We take our people and culture seriously and make it a priority to invest in both.
Requirements
- 2+ years of relevant professional experience in an IT environment
- Help Desk support experience
- Cloud-native Office, 365, Azure / Entra, and other Microsoft services
- Voice Over IP Telephony experience
- A+, Cloud+, Microsoft Certifications, or other industry certifications
- Thorough knowledge of desktop applications in a Windows environment and some knowledge of Mac and Linux environments
- Ability to travel as needed to support new clinics
- Prior experience with audio/visual equipment supporting large meetings
- A technical, logical problem solver, with a keen eye for detail
- Ability to prioritize conflicting priorities based on urgency and business needs.
- Excellent communication skills.
- Foster an environment that encourages teamwork, empowerment and collaboration, both internally and externally
- Take ownership of tasks with minimal direction and find optimal solutions for them
- The physical nature of the role occasionally requires the ability to lift and carry heavy equipment.
- Be confident enough to share your ideas, but humble enough to learn from others
- Learn, innovate, create, solve problems, share
Responsibilities
- Respond in a timely manner to service issues and requests
- Provide technical support to users company-wide and be the first point of contact for errors
- Support new clinic openings by pulling and terminating low-voltage cabling and installing network and camera equipment
- Install, configure, and troubleshoot hardware, software, systems, networks, printers, and scanners; Microsoft 365, VoIP systems, etc.
- Repairing and replacing equipment, as necessary
- Organizing and scheduling upgrades and maintenance without deterring others from completing their work
- Investigate, research, and propose new services and products to solve business problems
- Available on call and occasionally work outside normal business hours
Benefits
- We offer above market compensation, insurance benefits (with 90% of your premium paid by Serenity), many advancement opportunities, generous paid time off, Major Holidays off, and MORE!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
