IT Support Specialist
About The Position
Job Summary DeSHAZO is seeking an Entry-Level IT Support Technician to join our team. This on-site role supports company employees under the direction of the IT Support Manager. While you’ll be based at our headquarters, over 70% of the users you support are located across the U.S. in our manufacturing plants and service locations. This position is ideal for someone who enjoys helping people, takes pride in follow-through, and values being a dependable teammate. Technical skills can be taught, we’re far more interested in your approach, mindset, and commitment to providing excellent service.
Requirements
- Exposure to IT support, technology, or troubleshooting through work, school, or personal experience
- Basic familiarity with Windows operating systems, Microsoft 365, or general computer concepts
- Willingness to learn and adapt to new tools and technologies
- Experience in a customer-facing role is a strong plus
Nice To Haves
- Exposure to ERP systems (manufacturing, finance, or operations platforms especially Sage and Epicor)
- Ability to generate basic reports or work with data
- Familiarity with SQL concepts or basic querying
- Curiosity about how systems and data connect across the organization
Responsibilities
- Serve as the first point of contact for IT support requests via phone, email, and ticketing system
- Provide friendly, professional, and customer-focused support to both on-site and remote users
- Document, track, and manage support tickets to ensure issues are resolved completely and on time
- Follow up with users to confirm resolution and satisfaction
- Troubleshoot basic hardware, software, and connectivity issues with guidance and escalation as needed
- Assist with setting up and configuring workstations, printers, mobile devices, and other IT equipment
- Support IT asset management, including inventory tracking and equipment deployment
- Assist with IT projects such as software rollouts, system upgrades, and security initiatives
- Assist with basic reporting, documentation, or data requests related to IT systems and operations
- Maintain accurate documentation and pay close attention to details that impact user experience
Benefits
- Medical / Dental / Vision Insurance
- 401(k) plan with company match
- Company-paid short-term disability insurance
- Long-term disability insurance available
- Company-paid basic life insurance
- Employee Assistance Program
- Additional life insurance options
- 9 paid holidays
- PTO program
- Tool purchase program
- Weekly pay periods with direct deposit
- Competitive pay
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
