IT Support Specialist - HYBRID

A-G Specialty Insurance, LLC•Berwyn, PA

4d•Hybrid

About The Position

The IT Support Specialist is an entry-level role responsible for providing day-to-day technical support to end users across the organization. This position focuses on endpoint setup and support, user account management, onboarding and offboarding, and basic troubleshooting of hardware, software, and office technology. The role works closely with IT Operations, Security, and business users, providing hands-on support while maintaining accurate documentation and ticket records.

Requirements

Effective communication skills and the ability to collaborate with diverse stakeholders in a team-oriented environment.
Experience supporting Windows operating systems
Working knowledge of Microsoft 365 and Office 365 Admin Center
Familiarity with endpoint management and MDM solutions
Strong troubleshooting and customer service skills
Ability to work independently and as part of a team
Strong attention to detail and organization
Associate’s or Bachelor’s degree in Information Technology or related field, or the equivalent experience.

Responsibilities

Set up, image, and deploy new computers and peripherals
Own and maintain the imaging process including master images and software updates
Create, modify, and disable user accounts as part of onboarding and offboarding
Perform password resets and access troubleshooting
Provide Microsoft 365 and Office 365 end-user support
Assist with workstation, printer, and A/V setup and troubleshooting
Support mobile devices and endpoint management using MDM tools
Maintain accurate asset and inventory records
Provide one-on-one user support, in person and remotely
Track daily work in Ticketing System
Document IT processes and procedures
Escalate complex issues as needed