IT SUPPORT TECHNICIAN - HYBRID

A.C. Coy • Pittsburgh, PA

3d • Hybrid

About The Position

The A.C.Coy Company has an immediate need for an IT Support Technician. Ideal candidates must have 5 -10 years of prior Service desk or Operations support experience. Must be able to work third shift (11pm - 7am).

Requirements

• IT Service Desk or Operations support - 5 -10 years
• Windows 10/11, Active Directory, Ticketing system (Any will be considered) - 5+ years
• Installation and decommissioning of equipment/network/routers/servers - 1+ years
• Documentation experience - able to provide detailed write up of problem and resolution - 5+ years

Nice To Haves

• Bachelor's degree - Preferred

Responsibilities

• Operations team provides 24X7X365 on-site support
• Ensure all hardware/software problems/Infrastructure issues are logged (tickets) and the appropriate staffs are notified
• Perform equipment/network/fiber/copper installs and decommissions
• Handle production changes and system turnovers
• Third shift (11pm - 7am) Tuesday - Saturday

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level