IT Support Specialist

ARBITERSPORTS LLC•Sandy, UT

just now•Hybrid

About The Position

We are looking for an IT Support Specialist with an automation focus to join our growing team. This mid-level position is built for someone who delivers excellent end-user support and also thinks like a builder—always looking for ways to use scripting, workflow tools, and AI to make support faster, more consistent, and more scalable. You will work within a Microsoft-based environment including Azure AD, Entra ID, and Intune, handling day-to-day support while contributing to projects that modernize how our IT team operates. The ideal candidate is resourceful, self-directed, and has a genuine interest in AI and automation as practical tools—not just buzzwords. You don't need to be a developer, but you should be someone who enjoys writing a script to solve a problem or experimenting with an AI tool to see how it can save time. The position is hybrid, with approximately 20–40% in-office time in Sandy, Utah. Candidate should live close to the Sandy, Utah area.

Requirements

High School Diploma or GED required; coursework or degree in Computer Science, Information Systems, or a related field preferred.
2–5 years of professional experience in IT support, helpdesk, or systems administration.
Strong working knowledge of Microsoft 365, Azure AD, Entra ID, and Intune administration.
Experience managing Windows-based systems and supporting Mac devices.
Basic understanding of networking fundamentals (VPN, DNS, DHCP, etc.).
Practical experience with scripting (PowerShell and/or Python) and at least one workflow automation platform (Power Automate, Zapier, n8n, or similar).
Experience using AI tools (e.g., Microsoft Copilot, ChatGPT) in a professional context, or a demonstrated eagerness to learn and apply them.
Strong problem-solving skills with clear, professional communication and thorough documentation habits.
Self-motivated, curious, and comfortable working independently—you take ownership and follow through.
Cellphone or personal device to receive MFA (multi-factor authentication) texts or calls.
Have an internet connection that’s adequate for their job, a minimum of 10Mbps down.

Nice To Haves

Experience with telephony or contact-center systems (Five9, RingCentral, or ZoomPhone) is a plus.

Responsibilities

Deliver helpdesk and desktop support for end users across Windows and macOS environments.
Troubleshoot and resolve hardware, software, and connectivity issues promptly.
Administer and manage user identities and access using Azure AD and Entra ID.
Deploy, manage, and support company devices through Microsoft Intune, ensuring consistent configurations and updates.
Manage on-boarding and off-boarding workflows, including device setup and permissions management.
Write and maintain scripts (PowerShell, Python) and workflows (Power automate, n8n, or similar) to automate routine IT tasks.
Use AI-powered tools such as Microsoft Copilot and other LLM-based assistants to improve troubleshooting speed, generate documentation, and support knowledge management.
Keep internal documentation accurate, up-to-date, and accessible.
Set up and support telephony platforms such as Five9, RingCentral, or ZoomPhone.
Collaborate with IT leadership on projects that improve automation, user experience, and operational efficiency.

Benefits

Growth potential: Develop real expertise in cloud administration, automation, and AI-augmented IT operations.
Balanced work: Enjoy a hybrid role combining remote flexibility and in-office collaboration.
Supportive environment: Join a collaborative IT team that values initiative, experimentation, and smart problem-solving.
Ownership: You'll have a voice in how we improve our tools, processes, and support experience.
This isn't just a support role—it's a launchpad. Team members who embrace automation and AI consistently advance into senior and specialized positions.

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