IT Support Specialist

EMS Management & Consultants Inc • Winston-Salem, NC

9h • $55,000 • Hybrid

About The Position

The IT Support Specialist works closely with the IT team to provide IT service and assistance to EMSMC employees, remote users, business partners, clients, and vendors.

Requirements

• Minimum of 1-2 years of relevant IT support or Help Desk experience.
• Experience with Microsoft Server 2016 or higher and Microsoft Office365 Admin Center.
• Experience with Windows Active Directory Management/Group Policies.
• Ability to learn, understand, and work within specific client requirements.
• Willing and able to adapt to changes in a work environment, procedures, priorities, and job duties.
• Willing and able to expand work hours to meet business needs, sometimes with little or no notice. This includes participation in the on-call rotation.
• Excellent customer service skills with strong verbal and written communication skills.
• Ability to function well within a cross-functional team setting and independently.
• Proficiency in English is necessary for job-related communication, including understanding policies, writing correspondence, and engaging with colleagues or clients.

Nice To Haves

• Citrix (XenApp) and Remote Desktop Services.
• One or more of the following IT certification (A+, Network+, MCP, CCENT, VCP).
• Understanding of network switching, VLANs and routing.
• VMware server management (4.1/5.5).
• Storage Management, iSCSI, Fibre Channel.
• Working knowledge of HIPAA regulations, Medicare, Medicaid, insurance, liability, and tertiary payment methods.

Responsibilities

• Support the department regarding related IT activities and current departmental projects.
• Responsible for provisioning and deprovisioning user accounts in Active Directory and other applications at EMS|MC, managing access to company data and resources.
• Supports a mostly remote workforce, troubleshooting VPN, Security and connectivity issues.
• Responsible for the procurement, deployment and recovery of computer equipment for all employees.
• Maintain in-depth knowledge of all EMS|MC developed applications and IT-related processes.
• Supports the Systems Engineering and Information Security teams with projects as needed.
• Performs software updates and patching, and assist on larger infrastructure projects as needed.
• Work with Information Security to assist with phishing campaigns, end-user security training, IDS security alerts, and other security projects as needed.
• Resolve user-reported problems that have been escalated by other staff using available tools and following procedures and policies.
• Act as a liaison between clients and internal staff to ensure accurate problem interpretation. Maintain communications with both parties during the problem resolution process.
• Monitor and maintain hardware and software applications, including workstation operating systems, antivirus, and all business-related applications.
• Set up new hardware, software, and user access accounts in accordance with company standards.
• Escalate problems and/or concerns to appropriate management in a timely manner.
• Participate in providing users with additional knowledge through planned classes, lunch/learns, etc.
• Conduct all job tasks and duties in accordance with company compliance policies and applicable government regulations.
• Perform other duties as assigned.

Benefits

• Individuals in this role are eligible to participate in a discretionary bonus plan and a comprehensive benefit package, including a retirement plan, health coverage, and paid time off.
• Visit https://emsmc.com/careers/ to explore our total rewards package.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed