IT Support Specialist

Hayes Gibson Property Services LLC•Bloomington, IN

About The Position

The IT Support Specialist provides high-quality technical support across the organization, ensuring the reliability and efficiency of desktop systems, software applications, and network resources. This role serves as the primary administrator and support contact for Microsoft SharePoint Online, including site management, permissions, document libraries, and workflow support. The ideal candidate will have strong customer service orientation, troubleshooting abilities, and a demonstrated ability to manage SharePoint environments. A current Microsoft SharePoint Certification is required. #ZR Are you tech-savvy, solution-oriented, and passionate about helping others? We’re looking for a skilled IT Support Specialist to join our team full-time and provide exceptional support to our employees and clients. If you’re ready to make an impact by solving tech challenges and ensuring smooth operations, this is the role for you!

Requirements

Technical Expertise: Proficiency in troubleshooting hardware and software, experience with operating systems (Windows, macOS, Linux), and networking protocols.
Strong Communication Skills: Ability to explain technical issues in simple terms to non-technical users and ensure clear communication.
Problem-Solving Mindset: You enjoy identifying and solving problems, providing timely and effective solutions.
Customer-Focused: A service-oriented attitude with a genuine desire to help users and improve their tech experience.
Experience: Previous experience in IT support or a similar role is highly preferred.

Responsibilities

Provide Technical Support: Provide responsive Tier I and Tier II technical support across hardware, software, networks, and mobile devices, including helpdesk support, Microsoft 365 and Windows systems assistance, and user account, equipment, and access setup for staff.
SharePoint Administration: Serve as the primary administrator for SharePoint Online, managing sites, content, permissions, and workflows while partnering with departments to build efficient solutions and ensure governance, security, and version-control standards are maintained.
Systems Administration Support: Assist with Microsoft 365 and related systems administration, support security and compliance protocols, maintain network devices and equipment, and manage IT inventory, assets, and software licensing.
Training & Documentation: Provide end-user training for SharePoint and Microsoft 365, develop clear documentation and SOPs, and support IT-related onboarding and system training.
Document & Report: Track issues, resolutions, and improvements in our internal systems for efficiency and future reference.