IT Support Specialist

Cleaning Technologies Group•Cincinnati, OH

54d

About The Position

Cleaning Technologies Group (CTG) is looking for an IT Support Specialist who thrives on delivering exceptional customer service and keeping our teams connected, productive, and supported. In this role, you’ll be the first line of defense for IT support—triaging tickets, resolving issues, and partnering with employees at all levels of the organization. You’ll work hands-on with hardware, software, networks, and applications while building strong relationships across departments. If you enjoy variety, autonomy, and being the go-to tech expert, this role is for you.

Requirements

Microsoft Office Suite
Windows operating systems
Desktop and laptop hardware & software support
Remote desktop tools
Active Directory & Azure AD (password resets, account creation, etc.)
Windows LAN/WAN environments
Basic VOIP phone systems
High School Diploma or vocational/technical training required
Minimum of 2 years of hands-on IT support experience
Strong verbal and written communication skills
Ability to explain technical concepts to non-technical users
Capable of identifying process issues and recommending solutions
Comfortable with basic math for day-to-day tasks
Ability to lift up to 50 lbs. of equipment
Capable of bending, reaching, stooping, climbing stairs, and adjusting visual focus
Work primarily in an office setting, with occasional support in manufacturing environments
Valid driver’s license and reliable transportation required

Nice To Haves

Associate degree or technical school coursework preferred
MCDST
MCP
CompTIA A
Vendor-specific certifications

Responsibilities

Be the friendly, knowledgeable face of IT support—responding to requests via phone, email, support portal, and in person
Accurately document, track, and manage support tickets through resolution and user satisfaction
Prioritize issues based on urgency, business impact, and organizational goals
Troubleshoot and resolve issues involving applications, servers, networks, desktops, laptops, and peripherals
Use remote management tools to diagnose and fix issues efficiently
Partner with IT vendors and service providers to deliver fast and effective solutions
Perform system administration tasks and application upgrades to support evolving business needs
Build a strong understanding of business processes and act as a technology liaison between departments
Train and assist end users to improve confidence, productivity, and self-sufficiency
Participate in on-call and after-hours support for maintenance and break/fix needs
Travel to CTG locations for hands-on support and maintenance as needed
Manage division cell phone acquisitions and upgrades
Work independently, juggle multiple priorities, and adapt quickly to changing needs
Take on additional responsibilities as assigned by the IT Manager