IT Support Specialist
About The Position
CHAOS Industries is redefining modern defense with a multi-product portfolio that gives the ultimate advantage—domain dominance. The company's products are powered by Coherent Distributed Networks (CDN™), empowering warfighters, commercial air operators, and border protection teams to act faster, adapt rapidly, and stay ahead of evolving threats. CHAOS Industries was founded in 2022 and has raised a total of $1 billion in funding from leading investors, including 8VC, Accel, and Valor Equity Partners. The company is headquartered in Los Angeles, with offices in Washington, D.C., San Francisco, San Diego, Seattle, and London. For more information, please visit www.chaosinc.com . Role Overview: As an IT Support Specialist at our beautiful Washington D.C. office, you will serve as the primary point of contact for all local IT needs. In this hands-on role, you'll ensure a seamless and high-quality IT support experience for our executive team and staff by resolving technical issues, managing hardware and software provisioning, and maintaining the overall IT environment. You’ll work closely with the IT team and contribute to company-wide IT initiatives, infrastructure upgrades, and process improvements in a dynamic, fast-paced workplace.
Requirements
- Bachelor's degree in an information technology field or related degree
- 3+ years of experience in IT support or related field
- Systematic problem-solving approach with the ability to adjust quickly to changing priorities
- Strong interpersonal skills and ability to work with cross-functional teams, customers, and external vendors
- Experience with MDM tools (Such as: Intune and JAMF)
- Experience implementing and managing Azure Active Directory
- U.S. Person (US Citizen or permanent resident) status is required as this position will require the ability to access US-only data systems
Nice To Haves
- Experience supporting FEDRAMP-compliant cloud work (e.g. Microsoft GCC High, Amazon Gov Cloud, etc)
- Experience supporting FEDRAMP-compliant services (e.g. ZoomGov, GovSlack, Zscaler, etc.)
- Ability to obtain DoD Secret or Top Secret clearance (Preferred)
Responsibilities
- Respond to and resolve technical support requests via ticketing system, email, phone, or in person.
- Diagnose and troubleshoot hardware, software, and network issues across Windows, macOS, and Linux platforms.
- Provision and configure new hire accounts, email, and access permissions across systems such as Active Directory/Microsoft 365 and set up laptops, desktops, mobile devices, and all necessary software to ensure a seamless onboarding experience for new hires
- Support and participate in a variety of IT projects, including system upgrades, infrastructure improvements, software deployments, and process automation initiatives.
- Configure and support office equipment including printers, video conferencing systems, and media systems
- Maintain accurate inventory of IT assets and manage hardware lifecycle
- Document solutions and maintain knowledge base articles for recurring issues
- Work full-time onsite out of our office in Los Angeles (Hawthorne), California
Benefits
- Health Benefits: Medical, dental, and vision benefits 100% paid for by the company
- Additional benefits : 401k (+ 50% company match up to 6% of pay), FSA, HSA, life insurance, and more
- Our Perks: Free daily lunch, ‘No meeting Fridays’, unlimited PTO, casual dress code
- Compensation Components: Competitive base salaries, generous pre-IPO stock option grants, relocation assistance, and (coming soon!) annual bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
