IT Support Specialist

Guardian Pharmacy Services Management•Atlanta, GA

About The Position

Extraordinary Care. Extraordinary Careers. With one of the nation’s largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career. Our unique business model combines the personal touch of locally operated pharmacies with the robust support of our Atlanta-based corporate team, ensuring best-in-class pharmacy care for our customers. Why Guardian Pharmacy? We’re reimagining medication management and transforming care. Who We Are and What We’re About: Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered. We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you. Monitor, maintain and troubleshoot systems and vendors for computer network, internet access, pc’s and telecommunications. Excel in identification of problems from a business prospective and mapping and implementing pragmatic BI solutions.

Requirements

Work Ethic/Integrity – must possess intrinsic drive to excel coupled with values in line with company philosophy
Leadership – ability to lead project teams to deadlines, while maintaining strong team orientation
Relational – ability to build relationships with business unit management and become “trusted advisor”
Strategy and Planning – ability to think ahead, plan and manage time efficiently
Problem Solving – ability to analyze causes and solve problems at both a strategic and functional level
Team Oriented – ability to work effectively and collaboratively with all team members
High School Diploma or GED required; Bachelor's Degree (Math, Economics, Statistics, Engineering, Business, Computer Science, or similar) preferred
3+ years of related experience (advanced degree may substitute for experience)
Advanced computer skills; pharmacy operations system experience preferred
Ability to work independently and deliver to deadlines
Ability to solve problems with minimal direction
Great attention to detail and accuracy
Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
Quality minded; motivated to seek out errors and inquire when something appears inaccurate

Nice To Haves

Pharmacy Technician license/certification/registration (per state requirements), preferred (or willing to obtain)

Responsibilities

Assist with technology planning and implementation of new projects
Analyze IT capital and costs to proactively manage budget for three-year cycle replacement program.
Responsible for maintaining and upgrading hardware
Set up all new computer stations and load all necessary software
Troubleshoot all technology related problems (computers, telephone, printers), while limiting external vendor contracting
Understand business problems and proactively offer technical solutions, using traditional and emerging concepts and technologies
Order and maintain inventory of hardware and software (i.e., computers, monitors, printers, cables, telephones, etc.)
Working with Guardian Pharmacy I.T., assist with analyzing new technologies and competitive analyses
Works with business analysts and end users from cross functional teams to capture reporting requirements, and translating those to technical designs, architecture patterns for enterprise business intelligence implementation
Performs extensive data analysis including data profiling and data quality analysis
Ability and desire to work in a cross functional team environment, understand team goals and generate appropriate, innovative analytical insights to drive winning results and overall process improvement
Serve as a subject matter expert on all department operating systems, in order to provide assistance and analysis to department
Assist in the on-boarding of new facilities
Maintains peer relationships across IT areas (infrastructure, operations, etc.) to support effective implementations
Manage individual workload and work effectively on multiple assignments, activities, or projects in a fast pace changing environment.
Other essential functions and duties may be assigned as needed

Benefits

Guardian provides employees with a comprehensive Total Rewards package, supporting our core value of, “Treat others as you would like to be treated.”
Compensation & Financial Competitive pay
401(k) with company match
Family, Health & Insurance Benefits (Full-Time employees working 30+ hours/week only)
Medical, Dental and Vision
Health Savings Accounts and Flexible Spending Accounts
Company-paid Basic Life and Accidental Death & Dismemberment
Company-paid Long-Term Disability and optional Short-Term Disability
Voluntary Employee and Dependent Life, Accident and Critical Illness
Dependent Care Flexible Spending Accounts
Wellbeing Employee Assistance Program (EAP)
Guardian Angels (Employee assistance fund)
Time Off Paid holidays and sick days
Generous vacation benefits based on years of service