IT Support Specialist

The Knowledge House•Bronx, NY

17d•$25 - $30•Hybrid

About The Position

We are seeking a hands-on IT Support Specialist to own the maintenance, security, and troubleshooting of our technical infrastructure. This is an operational role focused on keeping our systems running smoothly. You will manage our fleet of student laptops, oversee access controls for our software platforms, and serve as the first line of defense for technical issues. The ideal candidate is process-driven, highly organized, and capable of managing physical hardware inventory alongside cloud-based administration tools.

Requirements

Minimum of 2–3 years of helpdesk or IT support experience.
Hands-on experience with Mobile Device Management platforms (specifically Mosyle for macOS or Microsoft Intune for Windows).
Proven track record of success troubleshooting hardware (laptops, peripherals) and cloud software issues effectively.

Nice To Haves

Familiarity with virtual machine tools (e.g., VirtualBox) is a plus.
CompTIA A+ (Industry standard for hardware/support) (preferred)
Google IT Support Professional Certificate (Strong baseline for troubleshooting) (preferred)

Responsibilities

Manage employee onboarding and offboarding by provisioning and de-provisioning accounts across Google Workspace, Asana, Slack, and other third-party tools.
Regularly review and adjust staff access permissions to ensure data security and "least privilege" access.
Collaborate with the Operations team to set up and configure new software tools as the organization scales.
Secure, distribute, and track all student loaner laptops.
Ensure 100% accuracy in inventory management systems.
Image and configure laptops using MDM tools (Mosyle/Intune/Google Endpoint Management), ensuring all necessary software and security policies are pre-installed.
Wipe, sanitize, and re-image returned machines to return them to the loaner pool immediately.
Maintain an organized, secure storage system for all IT assets at the Mott Haven office.
Serve as the primary point of contact for IT support tickets, troubleshooting hardware, software, and connectivity issues for staff and students.
Act as the first line of defense for office network connectivity issues and work with external consultants to resolve complex outages or firmware updates.
Troubleshoot and maintain office tech, including printers, security cameras, and AV equipment.